Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network -27248

Duration: 12 months, possibility of ext
Location: Toronto, Mississauga, Ottawa, Montreal, Calgary 
Job ID: 27248

Our telecom client is looking for an Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network

Responsibilties:

• Drive resolution of incidents within their portfolio while providing clear and timely communications to affected stakeholders throughout
• Represent Business approval for all change activity within their portfolio, ensuring risk is well understood and properly being managed
• Assist in resolution of Problem Records in partnership with OTSS Problem Management team
• Ensure incident, request, and problem management processes are followed as required and reviews reports/meets with support teams and/or application owners to prevent re-occurrence of the problem
• Provide weekly, monthly status reports and metrics on service interruptions detailing root cause and resolution

Must Haves:

• 4+ years of incident management experience
• Understanding of Problem, Incident and Change Management processes
• Working knowledge of MS Office Excel, Word, PowerPoint

Nice to Haves:

• Bilingual (English/French)
• ITIL Certification

Working Conditions

• May require evening and weekend work
• Available to provide support 7x24 in an on call rotation