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Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network -27248

Job Type: Contract
Positions to fill: 1
Start Date: Oct 01, 2022
Job End Date: Nov 30, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123411
Location: Toronto
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Duration: 12 months, possibility of ext
Location: Toronto, Mississauga, Ottawa, Montreal, Calgary 
Job ID: 27248

Our telecom client is looking for an Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network

Responsibilties:
  • Drive resolution of incidents within their portfolio while providing clear and timely communications to affected stakeholders throughout
  • Represent Business approval for all change activity within their portfolio, ensuring risk is well understood and properly being managed
  • Assist in resolution of Problem Records in partnership with OTSS Problem Management team
  • Ensure incident, request, and problem management processes are followed as required and reviews reports/meets with support teams and/or application owners to prevent re-occurrence of the problem
  • Provide weekly, monthly status reports and metrics on service interruptions detailing root cause and resolution
Must Haves:
  • 4+ years of incident management experience
  • Understanding of Problem, Incident and Change Management processes
  • Working knowledge of MS Office Excel, Word, PowerPoint
Nice to Haves:
  • Bilingual (English/French)
  • ITIL Certification

Working Conditions
  • May require evening and weekend work
  • Available to provide support 7x24 in an on call rotation