Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network -27248
Job Type: Contract
Positions to fill: 1
Start Date: Oct 01, 2022
Job End Date: Nov 30, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123411
Location: Toronto
Duration: 12 months, possibility of ext
Location: Toronto, Mississauga, Ottawa, Montreal, Calgary
Job ID: 27248
Our telecom client is looking for an Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network
Responsibilties:
Working Conditions
Location: Toronto, Mississauga, Ottawa, Montreal, Calgary
Job ID: 27248
Our telecom client is looking for an Intermediate Incident Management Specialist responsible for managing all incidents, changes and problems affecting the ICN network
Responsibilties:
- Drive resolution of incidents within their portfolio while providing clear and timely communications to affected stakeholders throughout
- Represent Business approval for all change activity within their portfolio, ensuring risk is well understood and properly being managed
- Assist in resolution of Problem Records in partnership with OTSS Problem Management team
- Ensure incident, request, and problem management processes are followed as required and reviews reports/meets with support teams and/or application owners to prevent re-occurrence of the problem
- Provide weekly, monthly status reports and metrics on service interruptions detailing root cause and resolution
- 4+ years of incident management experience
- Understanding of Problem, Incident and Change Management processes
- Working knowledge of MS Office Excel, Word, PowerPoint
- Bilingual (English/French)
- ITIL Certification
Working Conditions
- May require evening and weekend work
- Available to provide support 7x24 in an on call rotation