Intermediate Incident Response Coordinator to act as the lead point of contact and manager for external stakeholders when security incidents occur

Job Type: Permanent
Positions to fill: 1
Start Date: Nov 27, 2023
Job End Date: Nov 27, 2023
Pay Rate: Salary: Negotiable
Job ID: 133883
Location: Edmonton, Calgary, Vancouver, Ottawa, Toronto, Victoria, Montreal, Winnipeg, Regina, Halifax, London

S.i. System's cyber security client is looking for an Intermediate Incident Response Coordinator to act as the lead point of contact and manager for external stakeholders when security incidents occur.

The Incident Response Coordinator focuses on orchestrating a proactive and efficient response to security incidents, safeguarding the organization's assets, reputation, and operations to minimize impact and restore normal operations swiftly.


This is a fully remote permanent role, open to candidates across Canada (PST hours preferred). Looking for candidates open to being on rotation for calls in the weekend and contributing to evening coverage.



  • 3+ years as a Coordinator in a Cyber Security environment (technical knowledge of Incident Response, Network Breaches)
  • Proficiency in project management methodologies, tools, and techniques (for example, creating project plans, resource allocation, risk management, scheduling, budgeting, and stakeholder management.)
  • Experience working with external stakeholders, managing new and existing client relationships
  • Rotating on-call availability and responsiveness outside of standard working hours to continuous coverage for incident management.



  • Bilingual (French/English)
  • PMP, PRINCE2, or Agile/Scrum certifications
  • Certifications like A+, Network+, CISSP, CISM, GIAC, are highly favorable.
  • Bachelor's degree in Computer Science, IT, or related experience



  • Incident Response Planning: Develop and maintain incident response plans and procedures. Regularly review and update response strategies based on evolving threats and vulnerabilities.
  • Response Coordination: Documenting communication among response team members, stakeholders, and external entities. This includes logging meetings, emails, and other relevant communications to maintain a record of decisions and actions taken. Collaborating with internal stakeholders, such as IT, legal, communications, and external entities, to manage and mitigate incidents effectively.
  • Reporting and Documentation: Ensuring accurate and timely documentation of all incidents, including details like incident timelines, initial assessments, actions taken, and resolutions. This documentation helps in post-incident analysis and reporting as well.
  • Budget Planning and Reporting: Provide information related to incident response costs for documentation and reporting purposes. This information can be crucial for financials reporting or insurance claims. Could also involve overseeing contracts or agreements, ensuring services align with budgets and billing terms.