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Intermediate Network Support Analyst to provide tier 2 support for escalated AV and AV network related systems issues that cannot be resolved by the AV Technician team

Job Type: Permanent
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Feb 06, 2023
Pay Rate: Salary: Negotiable
Job ID: 126977
Location: Vancouver, Victoria
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Intermediate Network Support Analyst to provide tier 2 support for escalated AV and AV network related systems issues that cannot be resolved by the AV Technician team
 
Must Have:
  • 2+ years of experience working with enterprise level networks, desktop and server software operating systems, authentication, email and other technologies.
  • Network management experience using Cisco ASDM, SonicWALL firewall appliance UI and VPN configuration.
  • Advanced knowledge of Microsoft, Cisco, Apple and Linux operating systems, server/network environments and hardware.
  • ITIL certification
This role:
  • Provides technical advice on AV information technology improvements, services, policies and
    procedures and trains end users in their effective use.
  • Supports the monitoring and analysis of AV and IT systems issues and contributes to recommendations for all systems supported infrastructure as part of regular operations.
  • Contributes to the design, provisioning and configuration of systems.
    Designs basic record and report formats.
  • Contributes to the development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
  • Reviews application logs and alerts to monitor application stability and identifies opportunities to enhance application performance and operation.
  • Monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users and recommends corrective actions to ensure data security.
  • Implements data restore and recovery plans and procedures to protect and continue data system and database activities that support broader emergency or disaster recovery plans.
  • Develops training materials and provides training for users in use and configuration of
    software, hardware, network systems and peripheral equipment Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
  • Proactively monitors for and deploys new hardware, software, networking and security updates.
  • Maintains and updates department asset management system
  • Modifies and debugs existing software application modules using disciplined software development processes, quality standards and procedures.