Intermediate Network Support Analyst to provide tier 2 support for escalated AV and AV network related systems issues that cannot be resolved by the AV Technician team

Intermediate Network Support Analyst to provide tier 2 support for escalated AV and AV network related systems issues that cannot be resolved by the AV Technician team
 
Must Have:

• 2+ years of experience working with enterprise level networks, desktop and server software operating systems, authentication, email and other technologies.
• Network management experience using Cisco ASDM, SonicWALL firewall appliance UI and VPN configuration.
• Advanced knowledge of Microsoft, Cisco, Apple and Linux operating systems, server/network environments and hardware.
• ITIL certification

This role:

• Provides technical advice on AV information technology improvements, services, policies and
  procedures and trains end users in their effective use.
• Supports the monitoring and analysis of AV and IT systems issues and contributes to recommendations for all systems supported infrastructure as part of regular operations.
• Contributes to the design, provisioning and configuration of systems.
  Designs basic record and report formats.
• Contributes to the development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
• Reviews application logs and alerts to monitor application stability and identifies opportunities to enhance application performance and operation.
• Monitors, evaluates, and maintains systems and procedures to protect the data systems and databases from unauthorized users and recommends corrective actions to ensure data security.
• Implements data restore and recovery plans and procedures to protect and continue data system and database activities that support broader emergency or disaster recovery plans.
• Develops training materials and provides training for users in use and configuration of
  software, hardware, network systems and peripheral equipment Assists users, both remotely and in-person, to diagnose and resolve problems, escalates when necessary, and documents problem status and action taken.
• Proactively monitors for and deploys new hardware, software, networking and security updates.
• Maintains and updates department asset management system
• Modifies and debugs existing software application modules using disciplined software development processes, quality standards and procedures.