Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements

We are looking for Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements. We are open to candidates with a variety of backgrounds & skillsets including seniority.
 
On-site full time, Toronto, 1 year contract
 
Must Have

• 5+ years experience in the IT industry
• ITIL certification
• Servicenow experience
• Experience performing data analysis, reporting and analyzing data trends

 Nice to Have

•  Experience in desktop support/end user support / Azure would be an asset 

Responsibilities

• Supporting the IT Operations Manager
• Assist in establishing governance, process and identify efficiencies by leveraging data analytics
• Participate in onboarding and offboarding of Service Desk team members.
• Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling