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Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements

Job Type: Contract
Positions to fill: 1
Start Date: Feb 02, 2023
Job End Date: Feb 02, 2024
Pay Rate: Hourly: Negotiable
Job ID: 126866
Location: Toronto
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We are looking for Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements. We are open to candidates with a variety of backgrounds & skillsets including seniority.
 
On-site full time, Toronto, 1 year contract
 
Must Have
  • 5+ years experience in the IT industry
  • ITIL certification
  • Servicenow experience
  • Experience performing data analysis, reporting and analyzing data trends
 Nice to Have
  •  Experience in desktop support/end user support / Azure would be an asset 
Responsibilities
  • Supporting the IT Operations Manager
  • Assist in establishing governance, process and identify efficiencies by leveraging data analytics
  • Participate in onboarding and offboarding of Service Desk team members.
  • Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling