Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements
Job Type: Contract
Positions to fill: 1
Start Date: Feb 02, 2023
Job End Date: Feb 02, 2024
Pay Rate: Hourly: Negotiable
Job ID: 126866
Location: Toronto
We are looking for Intermediate Operations Analyst to utilize data analytics and ITIL processes to identify efficiencies and recommend improvements. We are open to candidates with a variety of backgrounds & skillsets including seniority.
On-site full time, Toronto, 1 year contract
Must Have
On-site full time, Toronto, 1 year contract
Must Have
- 5+ years experience in the IT industry
- ITIL certification
- Servicenow experience
- Experience performing data analysis, reporting and analyzing data trends
- Experience in desktop support/end user support / Azure would be an asset
- Supporting the IT Operations Manager
- Assist in establishing governance, process and identify efficiencies by leveraging data analytics
- Participate in onboarding and offboarding of Service Desk team members.
- Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling