Intermediate Project Manager with CRM and/or ERP systems experience to provide leadership to management and project team on the delivery of enterprise CRM projects for a Major Educational Client

Intermediate Project Manager with CRM and/or ERP systems experience to provide leadership to management and project team on the delivery of enterprise CRM projects for a Major Educational Client
 
Duration: 2 months (possibility of extension)
Location: Hybrid (Etobicoke / remote and in-person office work required on an as needed basis)
Working Hours: 37.5 hours/week
 
Role profile:
Under the direction of Strategic Program Manager CRM and in partnership with the Director of the Project Management Office, the Project Manager is an integral team member responsible for leading a Client Relationship Management (CRM) program.  Working with management, functional and technical teams and consultants, the Project Manager is responsible for planning, coordinating, and facilitating, all the activities required for projects. The Project Manager works to define and clarify project scope and objectives and develop strategies to successfully achieve project results.
 
The Project Manager has experience in large scale ERPs and/or CRMs.  The incumbent is expected to communicate effectively (written and oral) with project resources, institutional stakeholders, and business owners, and manage activity outcomes of the work team to ensure milestones, timeline and functionality are achieved based on the scope of the projects.

Key Responsibilities

• Provide leadership to management and project team on the delivery of enterprise CRM projects 
• Work with business project managers, ITS enterprise application leadership and infrastructure leadership to ensure coordinated planning and execution
• Facilitate the development of guidelines
• Lead multi-faceted project team and leadership in developing a project strategy
• Create, maintain, and monitor project plan and schedule, risk management logs, change logs and communication plans
• Collaborate with project administration staff in maintaining budget and contracts
• Facilitate and manage communications and relationships with project team, vendors, and executives
• Leads development of tools that would be used by the project team to support their project planning and implementation processes
• Maintain project documentation and project repository
• Adhere to PMO guidelines and procedures

 Skills

• Ability to liaise with the organization to support progress on the project tasks and issues
• Excellent interpersonal skills, with the capability of providing leadership to a diverse project team and communicate with senior leadership
• Excellent written and oral communication skills coupled with the ability to write high quality project documents such as project plans, risk management plans, communication plans, status reports and presentations
• Excellent presentation, interviewing, facilitating, and negotiating skills
• Superior meeting and time management skills
• Proficient in the direct management of cross-functional project teams
• Proficient with project management tools
• Effective interpersonal skills, the ability to deal with competing demands/priorities, project management, facilitation and presentation skills, and excellent written and verbal communication

Must Have Experience:

• Minimum of five (5) years project management experience working with an ERP/Enterprise level user community and sponsors
• Experience in CRM and/or ERP systems
• Experience in higher education or public sector is preferred
• Project Management Professional (PMP) designation is an asset  
• Experience leading diverse project teams, lead status meetings and presenting to senior leadership

Education

• Four (4) year Degree, or equivalent, in a computer related area and continued education in current information technology, business analysis, project management, or information management science