Intermediate Service Desk Analyst to configure, test, maintain, and troubleshoot desktop/laptops, smartphones, printers, and software via SCCM

Intermediate Service Desk Analyst to configure, test, maintain, and troubleshoot desktop/laptops, smartphones, printers, and software via SCCM

Duration: 3 months + strong possibility of multiple extensions

Location: Toronto (Hybrid - 2/3 days per week on-site)

***This position will involve working rotating shifts, (including weekends as follows: Monday to Friday (05:00 – 20:00), Saturday & Sunday (06:00 – 18:00)***

Must Haves:

• Minimum three (3) years’ experience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, smartphones, peripherals and software in a network environment.
• Workstation configuration and support of desktop PCs, Windows 7/10 operating system, Microsoft Office Suite & Office 365 (Active Directory); and applications
• Knowledge of the computer science field with particular emphasis on network technology normally attained through completion of a three-year community college program.
• Qualified for Microsoft Certified Professional (MCP), A+, Information Technology Infrastructure Library (ITIL) Foundations Certified, Certified Help Desk Professional preferred or equivalent combination of education and experience

Nice to Haves:

• Experience with Service Desk applications such as Service Now is preferred.
• Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
• Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
• Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.