Intermediate Service Desk Analyst to configure, test, maintain, and troubleshoot desktop/laptops, smartphones, printers, and software via SCCM

Job Type: Contract
Positions to fill: 1
Start Date: Dec 04, 2023
Job End Date: Mar 31, 2024
Pay Rate: Hourly: Negotiable
Job ID: 134037
Location: Toronto
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Intermediate Service Desk Analyst to configure, test, maintain, and troubleshoot desktop/laptops, smartphones, printers, and software via SCCM


Duration: 3 months + strong possibility of multiple extensions

Location: Toronto (Hybrid - 2/3 days per week on-site)


***This position will involve working rotating shifts, (including weekends as follows: Monday to Friday (05:00 – 20:00), Saturday & Sunday (06:00 – 18:00)***


Must Haves:


  • Minimum three (3) years’ experience testing, configurating, implementing, and supporting desktop & meeting/conference room technologies, PCs, smartphones, peripherals and software in a network environment.
  • Workstation configuration and support of desktop PCs, Windows 7/10 operating system, Microsoft Office Suite & Office 365 (Active Directory); and applications
  • Knowledge of the computer science field with particular emphasis on network technology normally attained through completion of a three-year community college program.
  • Qualified for Microsoft Certified Professional (MCP), A+, Information Technology Infrastructure Library (ITIL) Foundations Certified, Certified Help Desk Professional preferred or equivalent combination of education and experience


Nice to Haves:


  • Experience with Service Desk applications such as Service Now is preferred.
  • Experience troubleshooting VOIP devices such as Cisco, Polycom, Crestron is an asset.
  • Knowledge in the ITIL Incident, Problem, Request, Asset and Change Management Process is considered an asset.
  • Knowledge of Mobile Device Management technologies (AirWatch, Microsoft Intune) is an asset.