Intermediate Service Desk Analyst with Windows and ITIL experience to support day-to-day operations within academia
Job Type: Contract
Positions to fill: 6
Start Date: Aug 08, 2022
Job End Date: Feb 28, 2023
Pay Rate: Hourly: Negotiable
Job ID: 121807
Location: Calgary
Our client has an immediate requirement for an Intermediate Service Desk Analyst with Windows and ITIL experience to support day-to-day operations within academia.
10-month assignment with possible extension.
Must Have:
Nice-to-Have:
10-month assignment with possible extension.
Must Have:
- 4+ years of combined computer support and customer service experience
- Experience supporting Windows environments including technologies like MS SharePoint and Teams
- Experience with IT Service Management ticketing systems, ideally ServiceNow
- Experience with ITIL best practices
Nice-to-Have:
- Experience working in a post-secondary environment
- Experience with MAC
- Ensure professional and prompt response to users at the Service Desk
- Provide technical support for laptops, and BYOD devices
- Assign, retrieve and keep accurate records of computer equipment
- Monitor, prioritize and resolve technical tickets
- Communicate with users and other support teams on the status of current resolution efforts as needed
- Make sure common issues and system configurations are being documented in the knowledge base and user self-serve guides
