Intermediate Service Desk Technician (5+ years) to provide level 1 support for clients on hardware and software issues in a Microsoft environment.
Job Type: Contract
Positions to fill: 1
Start Date: Oct 10, 2022
Job End Date: Dec 31, 2022
Pay Rate: Hourly: Negotiable
Job ID: 123092
Location: Calgary
Our client is looking for an Intermediate Service Desk Technician (5+) years to provide level 1 support to clients on hardware and software issues in a Microsoft environment.
Must Have:
- 5+ years of experience as a Service Desk Technician providing level 1 support for hardware and software issues
- 5+ years of experience supporting Microsoft Windows 10, Office 365
- Intermediate – advanced experience with supporting Apple iOS devices
- Experience with Microsoft Cloud technologies such as Azure, Office 365, MFA, Exchange Online, MS Teams
- Ability to work in Airdrie office 100% of the time with schedules ranging from 7 am to 5 pm
- Microsoft InTune/Apple DEP experience
- Exposure to SAP
- Exposure to GIS
Responsibilities:
- Point of contact for the IT organization, perform all functions related to Incident management including: Incident identification, Investigation/diagnosis, Resolution/recovery, Tracking/closure
- Effectively diagnose and resolve technical issues involving desktop, laptop, server and network node outages
- Escalate hardware/software incidents that cannot be resolved to appropriate levels of support in a timely manner
- Provide technical and operational support for Office 365 and other supported software products
