Intermediate Systems Engineer to manage a hybrid M365 environment (On-Prem/Azure) for an international consumer packaged goods client!

Our valued Commercial Packaged Goods client is looking for an Intermediate Systems Engineer to manage a hybrid M365 (On-Prem/Azure) environment​ and provide Tier 3 escalation support for messaging, email, and O365 core services!

Initial 6-month Contract, with possibility of conversion to permanent full-time! (100% Remote - EST) 

As the successful candidate, you will define, plan, implement, and maintain our global retail client’s Office Productivity & Email services with Microsoft 365, ensuring current and future environments meet all corporate policies, and staying on top of new technologies as they come. 

Responsibilities

• Act as the subject matter expert for office productivity and email services, providing Tier 3 escalation support on messaging, email, and Office 365 core services
• Establish functional and technical specifications and standards for Microsoft 365
• Lead activities responsible for the design, planning, configuration, installation, implementation, maintenance, documentation, troubleshooting, and upgrading of all Office Productivity and E-Mail services
• Define a technology roadmap and implement new office productivity and email features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps, etc.)
• Lead incident response and troubleshooting efforts; ensuring Root Cause Analysis is provided to management and logging of all incidents and problems for continuous improvement efforts
• Perform trend analyses, identifying areas of improvement leveraging Service Health monitoring and other data sources
• Maintain and enforce IT policies, procedures, and other pertinent documentation that ensures the delivery of uniform services. Create knowledge articles and training materials.
• Develop and present metrics/status to executive leadership via dashboards, monthly statistics, operational reports; ensuring a tight monitoring and follow-up to meet target KPIs, SLAs, and end user performance metrics
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

Must-Have Skills:

• 3+ years of demonstrated experience as an M365 engineer in a hybrid (on-prem/cloud) M365 environment
• Experience in the design, planning, and implementation of Microsoft Exchange 2013/2016 servers and Microsoft 365 migrations
• Demonstrated understanding of Microsoft 365 core architecture and the inter-dependencies with other enterprise services in M365/Azure technology stack
• Strong understanding of the Microsoft O365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation of features
• Experience with PowerShell for managing an O365 environment

Nice to Have Skills:

• Expert knowledge of Azure Active Directory, EMS, and the Microsoft Identity Platform
• Demonstrated familiarity with application monitoring tools, reviewing log files, and providing off hours emergency support for critical applications
• Prior experience in participating in systems architecture and planning decisions.