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Intermediate Systems Engineer to manage a hybrid M365 environment (On-Prem/Azure) for an international consumer packaged goods client!

Job Type: Contract
Positions to fill: 1
Start Date: Jan 23, 2023
Job End Date: Jan 22, 2024
Pay Rate: Hourly: Negotiable
Job ID: 126734
Location: Calgary, Edmonton, Halifax, London, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our valued Commercial Packaged Goods client is looking for an Intermediate Systems Engineer to manage a hybrid M365 (On-Prem/Azure) environment​ and provide Tier 3 escalation support for messaging, email, and O365 core services!

Initial 10-month Contract, with possibility of conversion to permanent full-time! (100% Remote - EST) 

As the successful candidate, you will define, plan, implement, and maintain our global retail client’s Office Productivity & Email services with Microsoft 365, ensuring current and future environments meet all corporate policies, and staying on top of new technologies as they come. 

  • Act as the subject matter expert for office productivity and email services, providing Tier 3 escalation support on messaging, email, and Office 365 core services
  • Establish functional and technical specifications and standards for Microsoft 365
  • Lead activities responsible for the design, planning, configuration, installation, implementation, maintenance, documentation, troubleshooting, and upgrading of all Office Productivity and E-Mail services
  • Define a technology roadmap and implement new office productivity and email features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps, etc.)
  • Lead incident response and troubleshooting efforts; ensuring Root Cause Analysis is provided to management and logging of all incidents and problems for continuous improvement efforts
  • Perform trend analyses, identifying areas of improvement leveraging Service Health monitoring and other data sources
  • Maintain and enforce IT policies, procedures, and other pertinent documentation that ensures the delivery of uniform services. Create knowledge articles and training materials.
  • Develop and present metrics/status to executive leadership via dashboards, monthly statistics, operational reports; ensuring a tight monitoring and follow-up to meet target KPIs, SLAs, and end user performance metrics
  • Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
Must-Have Skills:
  • 3+ years of demonstrated experience as an M365 engineer in a hybrid (on-prem/cloud) M365 environment
  • Experience in the design, planning, and implementation of Microsoft Exchange 2013/2016 servers and Microsoft 365 migrations
  • Demonstrated understanding of Microsoft 365 core architecture and the inter-dependencies with other enterprise services in M365/Azure technology stack
  • Strong understanding of the Microsoft O365 roadmaps and future developments for productivity tools to ensure smooth introduction and implementation of features
  • Experience with PowerShell for managing an O365 environment
Nice to Have Skills:
  • Expert knowledge of Azure Active Directory, EMS, and the Microsoft Identity Platform
  • Demonstrated familiarity with application monitoring tools, reviewing log files, and providing off hours emergency support for critical applications
  • Prior experience in participating in systems architecture and planning decisions.