Intermediate Technical Supervisor for an IT Systems team to oversee hardware and application support for multiple business units and lab environments.
Job Type: Contract
Positions to fill: 1
Start Date: Sep 06, 2022
Job End Date: Aug 31, 2023
Pay Rate: Hourly: Negotiable
Job ID: 122201
Location: Calgary
Our client has an immedate requirement for an Intermediate Technical Supervisor for an IT Systems team to oversee hardware and application support for multiple business units and lab environments.
1-year assignment with extension
Must Have:
Responsibilties:
1-year assignment with extension
Must Have:
- 5+ years of IT experience plus 2+ years of supervisory experience for a technical support team (team of 6-8)
- Experience with IT Service Management Software\Ticketing Systems
- Experience in managing Service Desk incidents\requests
- General technical knowledge and troubleshooting skills on computer software and hardware, and other educational technology
- ITIL Foundations
Responsibilties:
- Oversee the technology in classrooms including desktops and peripherals and their IT adjacent hardware, enterprise and designated applications
- Oversee the support team’s daily activities and performance including management of service ticket queue
- Develop relationships with business units to advise and plan for IT upgrades (Hardware & Software) and regular maintenance
- Represent ITS regarding technology in classroom renovation projects
- Ensure professional and prompt response of escalated IT service tickets
- Collaborate with other managers and supervisors in the ITS and Service Desk teams to establish and maintain a current service catalogue defining problem resolution expectations and timeframes.
- Coordinate and delegate resources to resolve complex technical issues that have been escalated by the Service Desk or other ITS teams
- Conduct performance management, coaching and mentoring of staff, including professional development plans, laddering opportunities, and recognition.
