Intermediate tier 1 and 2 Deskside Support Technician to provide a wide variety of Microsoft product support for small to mid sized organizations – Downtown Vancouver

Job Type: Contract
Positions to fill: 1
Start Date: Jun 12, 2023
Job End Date: Sep 12, 2023
Pay Rate: Hourly: Negotiable
Job ID: 130095
Location: Vancouver
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Our global client is looking for an Intermediate tier 1 and 2 Deskside Support Technician to provide a wide variety of Microsoft product support for small to mid-sized organizations in Vancouver.
This role requires 100% onsite work in Downtown Vancouver.

Must have: 
  • 3+ years’ experience providing tier 1 and 2 help desk support for end-user devices including:  laptops, desktops,  mobile devices, printers, scanners, operating systems, device imaging, application installation, deployment and security tools
  • Experience building, configuring and deploying desktops using Microsoft System Center Configuration Manager (SCCM)
  • Excellent working knowledge of Microsoft suite of products including Windows 10 and Office 2010/2016 and/or O365 (ie.  Outlook, Word, Excel, PowerPoint, OneNote, Teams, Planner etc))
  • Experience supporting Microsoft Windows operating systems    
  • Experience supporting Active Directory administration/troubleshooting    
  • Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
  • Access to transportation to travel to clients throughout the City
Nice to have:
  • A+ Certification
  • MCTS, MCITP, ITIL Certification
What you will be doing:
  • No one day will be the same, if you like variety, problem solving and technology support
  • Responsibilities could include desktop build and deployment, hardware installs/upgrades, training and troubleshooting problems with Microsoft Office suite of products, application installation and more
  • Working with other support teams like Network operations to fix more complex connectivity issues
  • You will be providing a wide variety of on-site Tier 1 and 2 technical support for clients in downtown Vancouver