Intermediate tier 1 and 2 Deskside Support Technician to provide a wide variety of Microsoft product support for small to mid sized organizations – Downtown Vancouver
Job Type: Contract
Positions to fill: 1
Start Date: Jun 12, 2023
Job End Date: Sep 12, 2023
Pay Rate: Hourly: Negotiable
Job ID: 130095
Location: Vancouver
Our global client is looking for an Intermediate tier 1 and 2 Deskside Support Technician to provide a wide variety of Microsoft product support for small to mid-sized organizations in Vancouver.
This role requires 100% onsite work in Downtown Vancouver.
Must have:
This role requires 100% onsite work in Downtown Vancouver.
Must have:
- 3+ years’ experience providing tier 1 and 2 help desk support for end-user devices including: laptops, desktops, mobile devices, printers, scanners, operating systems, device imaging, application installation, deployment and security tools
- Experience building, configuring and deploying desktops using Microsoft System Center Configuration Manager (SCCM)
- Excellent working knowledge of Microsoft suite of products including Windows 10 and Office 2010/2016 and/or O365 (ie. Outlook, Word, Excel, PowerPoint, OneNote, Teams, Planner etc))
- Experience supporting Microsoft Windows operating systems
- Experience supporting Active Directory administration/troubleshooting
- Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
- Access to transportation to travel to clients throughout the City
- A+ Certification
- MCTS, MCITP, ITIL Certification
- No one day will be the same, if you like variety, problem solving and technology support
- Responsibilities could include desktop build and deployment, hardware installs/upgrades, training and troubleshooting problems with Microsoft Office suite of products, application installation and more
- Working with other support teams like Network operations to fix more complex connectivity issues
- You will be providing a wide variety of on-site Tier 1 and 2 technical support for clients in downtown Vancouver