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Intermediate UX Researcher to uncover customer insights and patterns to help shape product and experience design - 18263 - Remote

Job Type: Contract
Positions to fill: 1
Start Date: Jan 09, 2023
Job End Date: Jan 05, 2024
Pay Rate: Hourly: Negotiable
Job ID: 125433
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our client is looking for an Intermediate UX Researcher to uncover customer insights and patterns to help shape product and experience design 

Initially 12-month contract with chances of extension. Work remotely based on PST timezone.‚Äč

Must have: 
  • 3+ years experience in research (including integrating UX research into product designs and design practices) - Should have a case study on hand that will demonstrate and report what they’ve done before
  • Ability to analyze data, provide reports and go through snippets of customers' voices, provide recommendations on next steps, and share information with product owners to shape a roadmap

Nice to have skills:
  • E-commerce or telecommunications experiences
  • Tools - userzoom, HQ
  • Understanding of UX design

  • Play a key role in defining the vision and goals of the research practice, as well as resourcing needs
  • Collaborate with Product Owners to inform and shape product roadmaps, advocating for user needs across the commerce journey from learn, buy, shop, configure to manage
  • Provide best in class research practice and ensure the quality of research achieves project goals by working closely with cross functional teams in identifying the best research method based on project requirements, timelines, and resources
  • Mature the research practice by educating team members on UX research best practices and keep them informed on evolving methodologies
  • Guide designers towards and promote the adoption of UX research methods such as remote user testing, IA testing, guerilla testing, card sorting exercises, A/B testing, discovery etc.
  • Recruit participants, build test plans, set up for and facilitate moderated usability testing, perform quick detailed analysis, and share findings with the team so they can action insights and inform product strategy and design
  • Methodically prioritize data collected during sessions to form an easily accessible library of findings