Jr Bilingual Customer Service Representative - 2163/2230

Our valued client is actively seeking a Jr Bilingual Customer Service Representative.
 
Initial 6-month contract, working hybrid 2 days a weeks onsite in Montreal .
 
Responsibilities

• Work as the single point of contact for company related incidents and emergencies (NOT IT)
• Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists
• Manage and monitor the company’s physical security systems
• Offer services and support on behalf of other Corporate Security teams outside of regular business hours
• Offer a valued service to our clients

Must-Have Skills

• Excellent communication skills in English and French
• Call center experience
• The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team (every Saturday)

Nice-to-Have Skills

• Previous telecommunications experience
• Technical/Helpdesk experience