Jr. Bilingual Customer Service Representative for our Global Banking Client - 48339

Jr. Bilingual Customer Service Representative for our Global Banking Client - 48339

Location: Richmond Hill (3 days minimum in office (1st month of training in-office 5 days a week is a must)

Length: 3 Months

Must-have

• Must have at least 1 year in customer service and contact center experience.

• Must have English and one or more of the following French, Mandarin, or Cantonese

• Availability to be scheduled between Monday-Friday 8am to 8pm.

• Ability to multi-task, handle large volumes, tight turnarounds, multiple deadlines and to work independently.

• Some experience with conflict resolution required.

Nice-to-have

• Must have completed or be able to pass the CSC (Canadian Securities Course) and the CPH (Conduct and Practices Handbook Course).

• Banking exp, prior call center exp will be a big plus

About the role

To provide operational and administrative support and quality standards to the Personal Financial Services business. Overall nature of work is of low to moderate complexity.

Candidate must be flexible to be scheduled between Monday Friday 8am to 8pm.