Jr. Bilingual Customer Service Representative to ensure Bill 96 compliance by monitoring requests and providing support. - 3026
Job Type: Contract
Positions to fill: 1
Start Date: Jun 16, 2023
Job End Date: Dec 29, 2023
Pay Rate: Hourly: Negotiable
Job ID: 130323
Location: Montreal, Ottawa, Toronto
Our valued Telecommunications client is actively seeking a Jr. Bilingual Customer Service Representative to ensure Bill 96 compliance by monitoring requests and providing support.
Initial 6-month contract, working 2 days remote & 3 days onsite (Monday, Tuesday, Thursday) in Montreal (Verdun), Ottawa, or Mississauga.
Responsibilities
Initial 6-month contract, working 2 days remote & 3 days onsite (Monday, Tuesday, Thursday) in Montreal (Verdun), Ottawa, or Mississauga.
Responsibilities
- Overseeing our process to ensure Bill 96 compliance which includes; monitoring and addressing all requests received through our language preference web form, engaging the customer to provide direct support for their requests when required.
- Identifying opportunities to improve the process, mapping of communication processes and regular reporting of the requests that have been received and addressed.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.
- Customer service experience
- Excellent communication in French & English
- Call center experience