Jr. Bilingual Customer Service & Sales Agent to support customers over chat, email, and social media platforms - 48724

Job Type: Contract
Positions to fill: 1
Start Date: Nov 20, 2023
Job End Date: Feb 16, 2024
Pay Rate: Hourly: Negotiable
Job ID: 133774
Location: Montreal
Apply

Our valued banking client is actively seeking a Jr Bilingual Customer Service & Sales Agent to support customers over chat, email, and social media platforms.


Contract until February 16, 2024; working hybrid (2-3 days onsite, other days remote) in Montreal.


Responsibilities

  • Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
  • Maintain superior and courteous service to internal and external contacts and exceed expectations in terms of speed, certainty and efficiency of response.
  • Ensure branch or work area is maintained in accordance with client standards.
  • Deliver fair outcomes for customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
  • Participates in quality, regulatory and compliance training in order to meet performance targets.
  • Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.


Must-Have Skills

  • 1+ years Customer service experience
  • Banking industry experience
  • Bilingual in French & English


Nice-to-Have Skills

  • Experience with customer service on Facebook, Twitter, emails & chat