Jr. Bilingual Customer Service & Sales Agent to support customers over chat, email, and social media platforms - 48724

Our valued banking client is actively seeking a Jr Bilingual Customer Service & Sales Agent to support customers over chat, email, and social media platforms.

Contract until February 16, 2024; working hybrid (2-3 days onsite, other days remote) in Montreal.

Responsibilities

• Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
• Maintain superior and courteous service to internal and external contacts and exceed expectations in terms of speed, certainty and efficiency of response.
• Ensure branch or work area is maintained in accordance with client standards.
• Deliver fair outcomes for customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Participates in quality, regulatory and compliance training in order to meet performance targets.
• Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.

Must-Have Skills

• 1+ years Customer service experience
• Banking industry experience
• Bilingual in French & English

Nice-to-Have Skills

• Experience with customer service on Facebook, Twitter, emails & chat