Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18824
Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18824
Location- 100% Remote
Duration- 6 months, possibility of extension
Hours- 7.5 Hours a day
Must have skills:
1. Bilingualism (French, English)
2. Knowledge of medical terminology, experience handling confidential medical records or physical charts
3. Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)
4. Must be available and open to evening and weekend shifts
Nice to have skills:
1. Technical skills
2. Experience working in a clinic
Responsibilities-
- Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
- Provide administrative support to clinicians by completing administrative tasks
- Book appointments and facilitate communication of messages between clinicians and patients
- Coordinate with our clinic and other operations team members to ensure complete patient care
- Direct and/or re-direct patient referrals and requisitions via fax
- Proactively follow up on lab results, diagnostic tests, and referral statuses
- Support patient inquiries on our support desk platform
- Organize, manage and file incoming patient faxes