Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18824

Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks - 18824

Location- 100% Remote

Duration- 6 months, possibility of extension

Hours- 7.5 Hours a day

Must have skills: 

1. Bilingualism (French, English)

2. Knowledge of medical terminology, experience handling confidential medical records or physical charts

3. Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)

4. Must be available and open to evening and weekend shifts

Nice to have skills:

1. Technical skills

2. Experience working in a clinic

Responsibilities-

- Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date

- Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care

- Provide administrative support to clinicians by completing administrative tasks

- Book appointments and facilitate communication of messages between clinicians and patients

- Coordinate with our clinic and other operations team members to ensure complete patient care

- Direct and/or re-direct patient referrals and requisitions via fax

- Proactively follow up on lab results, diagnostic tests, and referral statuses

- Support patient inquiries on our support desk platform

- Organize, manage and file incoming patient faxes