Jr. Bilingual (French/English) Group Benefits Administration Specialist to monitor and action incoming mail for a large insurance client - 4733

Job Type: Contract
Positions to fill: 2
Start Date: Nov 13, 2023
Job End Date: May 10, 2024
Pay Rate: Hourly: Negotiable
Job ID: 133479
Location: London, Montreal, Toronto
Apply

Jr. Group Benefits Administration Specialist to monitor and action incoming mail for a large insurance client - 4733

 

Duration: 6 months (possibility for extension)

Location: Remote (Waterloo and Montreal)

Work Hours: Preferably 7:00 to 3:00 or 7:30 to 3:30 (flexible)

 

This individual will be a part of and work closely with members of the Group Benefit National Workflow Team, in a fast paced environment to ensure service standards are met daily.

 

Must Have Skills:

  • 2+ years of experience in an administrative role
  • Bilingual (French & English)
  • Excellent keyboarding and computer skills (Lotus Notes, Outlook, Excel & Word)

 

Nice To Have Skills:

  • Knowledge of Group Benefits

 

Job Responsibilities:

  • Manage requests and inquiries via various inboxes, maintaining service levels standards  
  • Monitor the inboxes for incoming emails. Attention to detail in ensuring each email is handled correctly.
  • Prioritize and assign work items in workflow tool based on set criteria
  • Retrieving, downloading and distributing of daily reports
  • Filing, photocopying and preparation of documents for off-site storage
  • Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested   
  • Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested 
  • Continually strive for process improvement by recommending and implementing change in current practices and procedures