Jr. Bilingual (French/English) Group Benefits Administration Specialist to monitor and action incoming mail for a large insurance client - 4733
Job Type: Contract
Positions to fill: 2
Start Date: Nov 13, 2023
Job End Date: May 10, 2024
Pay Rate: Hourly: Negotiable
Job ID: 133479
Location: London, Montreal, Toronto
Jr. Group Benefits Administration Specialist to monitor and action incoming mail for a large insurance client - 4733
Duration: 6 months (possibility for extension)
Location: Remote (Waterloo and Montreal)
Work Hours: Preferably 7:00 to 3:00 or 7:30 to 3:30 (flexible)
This individual will be a part of and work closely with members of the Group Benefit National Workflow Team, in a fast paced environment to ensure service standards are met daily.
Must Have Skills:
- 2+ years of experience in an administrative role
- Bilingual (French & English)
- Excellent keyboarding and computer skills (Lotus Notes, Outlook, Excel & Word)
Nice To Have Skills:
- Knowledge of Group Benefits
Job Responsibilities:
- Manage requests and inquiries via various inboxes, maintaining service levels standards
- Monitor the inboxes for incoming emails. Attention to detail in ensuring each email is handled correctly.
- Prioritize and assign work items in workflow tool based on set criteria
- Retrieving, downloading and distributing of daily reports
- Filing, photocopying and preparation of documents for off-site storage
- Sort and distribute incoming hard copy mail or faxes and scan paper mail as requested
- Support additional functions critical to operations such as managing small projects, perform manual member transactions, or any other task as requested
- Continually strive for process improvement by recommending and implementing change in current practices and procedures