Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.

Job Type: Contract
Positions to fill: 1
Start Date: May 29, 2023
Job End Date: May 17, 2024
Pay Rate: Hourly: Negotiable
Job ID: 129707
Location: Toronto
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Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.
Environment: 1 day per week in office
Contract end: May 17th 2024 (extensions are probable)
 
Responsibilities:
  • Responding to contacts from Service Desk customers and support teams
  • Performing classification, initial support, investigation, and diagnosis of incidents
  • Resolving incidents or assign to appropriate second level teams
  • Participating in process improvement opportunities
  • Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
  • Working a variety of shifts in a 24/7 environment.
Must Haves:
 
  • Minimum 1-2 years of experience in a diverse technology and customer service-focused role
  • completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
  • Ability to converse in French is an asset
  • Good understanding and working knowledge of network protocols
  • Solid knowledge and demonstrated experience using desktop products and operating systems