Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.
Job Type: Contract
Positions to fill: 1
Start Date: May 29, 2023
Job End Date: May 17, 2024
Pay Rate: Hourly: Negotiable
Job ID: 129707
Location: Toronto
Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.
Environment: 1 day per week in office
Contract end: May 17th 2024 (extensions are probable)
Responsibilities:
Environment: 1 day per week in office
Contract end: May 17th 2024 (extensions are probable)
Responsibilities:
- Responding to contacts from Service Desk customers and support teams
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assign to appropriate second level teams
- Participating in process improvement opportunities
- Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
- Working a variety of shifts in a 24/7 environment.
- Minimum 1-2 years of experience in a diverse technology and customer service-focused role
- completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
- Ability to converse in French is an asset
- Good understanding and working knowledge of network protocols
- Solid knowledge and demonstrated experience using desktop products and operating systems