Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.

Jr Bilingual Service Desk Analyst to join a customer service focused team at an Insurance client.
Environment: 1 day per week in office
Contract end: May 17th 2024 (extensions are probable)
 
Responsibilities:

• Responding to contacts from Service Desk customers and support teams
• Performing classification, initial support, investigation, and diagnosis of incidents
• Resolving incidents or assign to appropriate second level teams
• Participating in process improvement opportunities
• Maintaining timely awareness of current initiatives, rollouts, and changes to the technical environment
• Working a variety of shifts in a 24/7 environment.

Must Haves:
 

• Minimum 1-2 years of experience in a diverse technology and customer service-focused role
• completion of a post-secondary degree or equivalent (e.g. non-specialized bachelor degree or business-related community college diploma)
• Ability to converse in French is an asset
• Good understanding and working knowledge of network protocols
• Solid knowledge and demonstrated experience using desktop products and operating systems