Jr. Call Center to provide first in class service for our Insurance Client - 2338 and 2339
Jr. Call Center to provide first in class service for our Insurance Client - 2338 and 2339
Location: Markham (Candidates will be expected to be in the office 3 days a week during onboarding and afterwards 2-3 days a week)
Length: 6 Months (Possible Extension)
Must Have Skills:
• 1-2 years experience in a contact center environment.
• Excellent telephone manner and communication skills.
• Must be flexible with respect to working hours –needs.
• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day
Accountabilities:
• Provide ?first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.
• Contact Center Hours are Monday – Friday 8am – 8pm
• Shift is scheduled for 8hrs (7.5 hrs paid)
• Core shifts are based on tenure and business needs