Jr. Call Center to provide first in class service for our Insurance Client - 2338 and 2339

Jr. Call Center to provide first in class service for our Insurance Client - 2338 and 2339

Location: Markham (Candidates will be expected to be in the office 3 days a week during onboarding and afterwards 2-3 days a week)

Length: 6 Months (Possible Extension)

Must Have Skills:

• 1-2 years experience in a contact center environment.

• Excellent telephone manner and communication skills.

• Must be flexible with respect to working hours –needs.

• Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day

Accountabilities:

• Provide ?first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

• Interpret and identify the customer’s needs and respond appropriately and professionally.

• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

• Take ownership of customer relations through service and commitment to follow through.

• Contact Center Hours are Monday – Friday 8am – 8pm

• Shift is scheduled for 8hrs (7.5 hrs paid)

• Core shifts are based on tenure and business needs