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Jr. Call Centre Representative to support Billing Collections for our Insurance Client - 2236

Job Type: Contract
Positions to fill: 3
Start Date: Sep 20, 2022
Job End Date: Sep 19, 2023
Pay Rate: Hourly: $ 27
Job ID: 123165
Location: Montreal
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Jr. Call Centre Representative to support Billing Collections for our Insurance Client - 2236
Job Summary:
Offer excellent customer service to brokers and internal / external customers regarding the collection of premium payable directly to the company. Resolve discrepancies by working in collaboration with the underwriting and our brokers.

Location: Montreal (Hybrid 1 day in office + Special events)
Duration: 1 year (possibility of extension)
 
Responsibilities:
• Handle all incoming calls and emails for Personal Lines & Commercial Lines
•Modify billing methods
•Modify banking information
• Transaction & application of credit card payments
• Reinstatement of cancelled policies based on approved guidelines

Must have skills
Bilingual (French and English)
• 1-2 years’ experience in a call centre
• Ability to handle several tasks quickly and precisely in a proactive environment

Nice to have:
• Knowledge of basic Accounting Principles
• Knowledge of the General system (an asset)
• Good knowledge of Excel and Word
• Precise and proficient typing skills Ability to adapt to change