Jr. Customer Service Rep to provide first in class service for our Insurance Client - 2319 & 2318

Jr. Customer Service Rep to provide first in class service for our Insurance Client - 2319 & 2318

Location: Markham (Hybrid Role, Training is in person for 2 weeks)
Length: 6 Months (High Possibility of Extension)

Pay Rate: $19.56

Must Have Skills:

• 1-2 years experience in a contact center environment
• Ability to handle a min of 70+ calls per day

Contact Center Hours are Monday – Friday 8am – 8pm
Shift is scheduled for 8hrs (7.5 hrs paid)

Responsibilites 

• Provide ?first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Interpret and identify the customer’s needs and respond appropriately and professionally.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.