Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332

Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332

Location: Hybrid (2-3 days a week in Markham)
Duration: 6 months
Hours: Monday – Friday (8hrs shift between 8am – 8pm)

Job Responsibilitites:

• Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
• Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
• Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
• Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
• Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
• Take ownership of customer relations through service and commitment to follow through.

Must Have Skills:

• 1+ years of Customer Service experience – preferably in a call center environment.
• Experience with MS Office (Word, Excel and various web-based programs)
• Experience in telephone/email communication (will be attending 70+ calls a day)

Nice-to-have Skills:

• Bilingual (French) knowledge
• Banking/Fi experience