Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332

Job Type: Contract
Positions to fill: 2
Start Date: Aug 14, 2023
Job End Date: Feb 13, 2024
Pay Rate: Hourly: Negotiable
Job ID: 131652
Location: Toronto
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Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332

Location: Hybrid (2-3 days a week in Markham)
Duration: 6 months
Hours: Monday – Friday (8hrs shift between 8am – 8pm)

Job Responsibilitites:
  • Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
  • Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
  • Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
  • Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
  • Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
  • Take ownership of customer relations through service and commitment to follow through.
Must Have Skills:
  • 1+ years of Customer Service experience – preferably in a call center environment.
  • Experience with MS Office (Word, Excel and various web-based programs)
  • Experience in telephone/email communication (will be attending 70+ calls a day)
Nice-to-have Skills:
  • Bilingual (French) knowledge
  • Banking/Fi experience