Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332
Job Type: Contract
Positions to fill: 2
Start Date: Aug 14, 2023
Job End Date: Feb 13, 2024
Pay Rate: Hourly: Negotiable
Job ID: 131652
Location: Toronto
Jr. Customer Service Representative to support personal and commercial lines for a large insurance client - 2331/2332
Location: Hybrid (2-3 days a week in Markham)
Duration: 6 months
Hours: Monday – Friday (8hrs shift between 8am – 8pm)
Job Responsibilitites:
Location: Hybrid (2-3 days a week in Markham)
Duration: 6 months
Hours: Monday – Friday (8hrs shift between 8am – 8pm)
Job Responsibilitites:
- Provide "first in class” service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.
- Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.
- Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.
- Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.
- Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.
- Take ownership of customer relations through service and commitment to follow through.
- 1+ years of Customer Service experience – preferably in a call center environment.
- Experience with MS Office (Word, Excel and various web-based programs)
- Experience in telephone/email communication (will be attending 70+ calls a day)
- Bilingual (French) knowledge
- Banking/Fi experience