Jr. Direct Purchase Analyst to analyze reports and validate billing issues – 20099
Job Type: Contract
Positions to fill: 1
Start Date: Sep 26, 2022
Job End Date: Sep 26, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123449
Location: Toronto
Jr. Direct Purchase Analyst to analyze reports and validate billing issues – 20099
Duration: 1 year with a potential for extension
Location: Chatham ON
Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday and Friday)
Assist our Customer Support Representatives with the following:
o customer account analysis
o investigate anomalies, meter and billing issues; redirect issues to the appropriate department where required
o preparation for DP contract renewals
o run Checkpoint reports and help with validations.
o reconcile SAP and DP reports
o assist with CSR renewals, spreadsheets, compliance items, credit exposure, the population of the spreadsheets
MUST HAVES:
• Business, Finance or Math degree or Business or Finance College diploma & 2 years + of relevant work experience
• Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools and general business applications.
• A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical, investigative and reporting skills to resolve issues within the confines of the regulated business environment.
NICE TO HAVE:
• Understanding of Direct Purchase contract administration, customer billing and/or financial systems.
• Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
• Understanding of Large Volume Contract language and rates.
• Demonstrated front line customer service/contact experience.
• Experience in the natural gas and/or utilities market.
Duration: 1 year with a potential for extension
Location: Chatham ON
Hybrid Model: In-Office (Monday, Tuesday & Thursday) Remote (Wednesday and Friday)
Assist our Customer Support Representatives with the following:
o customer account analysis
o investigate anomalies, meter and billing issues; redirect issues to the appropriate department where required
o preparation for DP contract renewals
o run Checkpoint reports and help with validations.
o reconcile SAP and DP reports
o assist with CSR renewals, spreadsheets, compliance items, credit exposure, the population of the spreadsheets
MUST HAVES:
• Business, Finance or Math degree or Business or Finance College diploma & 2 years + of relevant work experience
• Strong computer skills (MS Office Suite) and familiarity with database concepts, query tools and general business applications.
• A broad understanding of or ability to quickly learn the direct purchase and distribution contracting business in order to apply strong analytical, investigative and reporting skills to resolve issues within the confines of the regulated business environment.
NICE TO HAVE:
• Understanding of Direct Purchase contract administration, customer billing and/or financial systems.
• Working knowledge of ConTrax, Enerline, SAP CIS, WEBi, Adobe Acrobat, Excel, Word.
• Understanding of Large Volume Contract language and rates.
• Demonstrated front line customer service/contact experience.
• Experience in the natural gas and/or utilities market.
