Jr. Network Specialist to provide support for problem resolution for Cisco LAN/WAN technologies - 18224
Job Type: Contract
Positions to fill: 1
Start Date: Nov 07, 2022
Job End Date: Nov 03, 2023
Pay Rate: Hourly: Negotiable
Job ID: 125064
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
Our valued telecommunications client is seeking a Jr. Network Specialist to provide support for problem resolution for Cisco LAN/WAN technologies.
An initial 1-year contract - with possibility of extension. 100% remote; 24/7 work environment - Open to all of Canada
Responsibilities:
An initial 1-year contract - with possibility of extension. 100% remote; 24/7 work environment - Open to all of Canada
Responsibilities:
- Providing support for problem resolution for WAN/LAN technologies.
- Supported technologies will include Cisco WAN/LAN, Avaya Blue (Nortel), Alcatel, Juniper switches, routers, DHCP, ATM, and DNS.
- This is a front-line 7X24 technical support role including working with customers, other company technical support personnel, and management systems to support problem resolution.
- Provides technical and process support to internal departments and/or external customers by:
- responding, resolving, and/or escalating network and/or client issues within the contracted time frame. Proactively engage next-level support teams as appropriate;
- may consult with internal and/or external customers and peers to review outages, remedial changes, customer-caused network issues, etc.
- Participate in planning, coordinating, and implementing project requirements which may involve providing input into the technical design.
- Investigates and considers alternatives to develop innovative solutions for the network infrastructure, network monitoring capabilities, procedures and processes.
- Responsible for delivering service levels as per contractual obligations as detailed in SLA.
- 1+ years experience as a Network Specialist
- Experience with Cisco Products and Services / Cisco Certifications: CCNA or CCNP
- 1+ years of experience in service assurance in a telecom environment
- Broad hardware knowledge including Cisco, Juniper, Alcatel and Nortel
- Excellent communication skills in French
- Understanding of VoIP CISCO call manager, private line, and PBX services.
