Jr Operational/Process Analyst to drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies for a large financial organization -46998
Job Type: Contract
Positions to fill: 1
Start Date: Oct 17, 2022
Job End Date: Oct 16, 2024
Pay Rate: Hourly: Negotiable
Job ID: 123658
Location: Toronto
Details
# of positions: 1
Start Date:October 17th
Duration: 1 year
Location: Remote and hybrid – possibly 2x a month going into the office or more (77 Bloor Street W 2nd floor)
Interviews: 2 rounds with Susan and Team Lead
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
Tax Production:
Process Optimization:
Must have’s
NICE TO HAVE:
# of positions: 1
Start Date:October 17th
Duration: 1 year
Location: Remote and hybrid – possibly 2x a month going into the office or more (77 Bloor Street W 2nd floor)
Interviews: 2 rounds with Susan and Team Lead
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
- Working on inquiries via phone and e-mail- they have to meet SLA’s and think quickly on their feet. Accuracy is very important. Investigation is very important. They have to be a detective in a sense. Very good customer service skills. Ability to balance or multi-task. Any knowledge of registered products and any tax knowledge.
Tax Production:
- Support and assist in the generation of ad hoc queries, reporting of statistical trending based on inquiries received by the Helpdesk.
- Generate various Tax slips and filings with CRA as required and provide Partners with necessary calculations related tax financial information
- Responding to inquiries in a call center environment in a timely manner, ensuring information provided is accurate and service levels are met
- Support and assist in the production of various tax products (i.e. T5s, T5008s, T3s, contribution slips etc.), gathering of income payment data, and tax information for Tax reporting.
Process Optimization:
- Drive continuous improvement of the current state Tax Production model service level agreements (SLA) to enhance the client experience and operational efficiencies.
- Analyze current state processes and perform root cause analysis for any breaks and gaps in process, including but not limited to:
- Finding Data integrity or quality issues
- Independently drive change and solutions for all identified root causes.
- Take a risk-based approach in applying innovative solutions to unique problems in differing lines of business and tax products
- Liaise and drive change between multiple stakeholders (Technology, Business Architecture, Operations, Wealth Business lines etc.)
- Recommend and summarize improvements to Management and senior leadership
Must have’s
- Data literacy, process optimization, data technology tools. 1 Year
- Intermediate-Advanced Level Excel: write macros, VBA, formulas, manage data, able to find easier way to complete work, creativity and willing to learn.
- Strong verbal and listening skills are essential for this position in providing support and legendary service to our business partners
- Data integrity issues and fix data, provide recommendations
- Drive continuous improvements and perform root cause analysis (find data integrity issues, identify outdated processes and technology used)
- 1-3 years’ work experience in analytical roles (data analysis, Operations Analyst, data validation, reporting, and analytics techniques)
- A general understanding of Banking Operations and interest in financial services
NICE TO HAVE:
- bilingual – French
