Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.
Job Type: Contract
Positions to fill: 1
Start Date: Dec 12, 2022
Job End Date: Nov 29, 2023
Pay Rate: Hourly: Negotiable
Job ID: 125385
Location: Toronto
Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.
Contract end: Nov 29th 2023 (extensions are probable)
Environment: Remote (Ideally in Winnipeg, Toronto, London, Ottawa, New Brunswick)
Responsibilities
Contract end: Nov 29th 2023 (extensions are probable)
Environment: Remote (Ideally in Winnipeg, Toronto, London, Ottawa, New Brunswick)
Responsibilities
- Performing classification, initial support, investigation, and diagnosis of incidents
- Resolving incidents or assign to appropriate second level teams
- Participating in process improvement opportunities
- Working a variety of shifts in a 24/7 environment.
- Min. 1-2 years in a Service Desk Analyst/Helpdesk/contact centre role.
- Education: completion of a post-secondary degree or equivalent
- Hands on network protocols exp.
- Experience using desktop products and operating systems (Windows, Unix, Linux)
- Ability to converse in French is an asset