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Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.

Job Type: Contract
Positions to fill: 1
Start Date: Dec 12, 2022
Job End Date: Nov 29, 2023
Pay Rate: Hourly: Negotiable
Job ID: 125385
Location: Toronto
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Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.

Contract end: Nov 29th 2023 (extensions are probable)
Environment: Remote (Ideally in Winnipeg, Toronto, London, Ottawa, New Brunswick)

Responsibilities
  • Performing classification, initial support, investigation, and diagnosis of incidents
  • Resolving incidents or assign to appropriate second level teams
  • Participating in process improvement opportunities
  • Working a variety of shifts in a 24/7 environment.
Must Haves:
  • Min. 1-2 years in a Service Desk Analyst/Helpdesk/contact centre role.
  • Education: completion of a post-secondary degree or equivalent
  • Hands on network protocols exp.
  • Experience using desktop products and operating systems (Windows, Unix, Linux)
Nice to have:
  • Ability to converse in French is an asset