Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.

Jr. Service Desk Analyst to respond to customers and support teams for an Insurance client.

Contract end: Nov 29^th 2023 (extensions are probable)
Environment: Remote (Ideally in Winnipeg, Toronto, London, Ottawa, New Brunswick)

Responsibilities

• Performing classification, initial support, investigation, and diagnosis of incidents
• Resolving incidents or assign to appropriate second level teams
• Participating in process improvement opportunities
• Working a variety of shifts in a 24/7 environment.

Must Haves:

• Min. 1-2 years in a Service Desk Analyst/Helpdesk/contact centre role.
• Education: completion of a post-secondary degree or equivalent
• Hands on network protocols exp.
• Experience using desktop products and operating systems (Windows, Unix, Linux)

Nice to have:

• Ability to converse in French is an asset