Jr ServiceNow administrator to deliver, maintain and support the enterprise ServiceNow application for a large financial client- 31568
Location Address: Hybrid (mostly remote, may be required to come in office on an adhoc basis for meetings)
Contract Duration: 6 months
Number of Positions: 2
Story Behind the Need:
The GET - Service Management Technology team provide services to IT technology and runs ServiceNow. Reporting to the Manager of ServiceNow Support, the Application Support Analyst will be supporting a new project based in LATAM Central America that is responsible for delivery, maintenance and support of the enterprise ServiceNow application.
Typical Day in Role:
- Responsible for delivery, maintenance and support of the enterprise ServiceNow application in a fast-paced environment.
- Troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.
- Primary focus is the day to day operations, new project initiative involvement and stability of the existing deployed modules
- As part of your directive to ensure system availability, you may potentially be required to use a 24x7 rotational pager.
Must-Have skills:
- 3+ years of hands-on technical working experience as a ServiceNow Administrator in a medium or large enterprise organization.
- 2+ years of hands-on working experience as a member of a medium or large sized help desk
- 2+ years of hands-on experience with the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Field Service Management and Knowledge Management.
Nice-To-Have Skills:
- Bilingual in English/Spanish is a plus.
- Completion or in the process of completing the ServiceNow System Administrator certification is an asset.
- Knowledge and understanding of Java scripting is a definite asset.
- ITIL Foundation v.3 or v.4 certification.
Soft Skills:
• Strong communication skills (verbal/written/presentation) skills with technical peers or business stakeholders.
• Good time management skills in order to succeed with shifting priorities over multiple assignments on projects/programs.
• Ability to work as part of a team, as well as work independently or with minimal direction.
Best vs. Average Candidate:
• Knowledge and experience with the CreateNow app in ServiceNow
• Team player
Education:
• Post-secondary degree in a technical field such as computer science, computer engineering or related IT field is an asset.
Candidate Review & Selection
• 1st round MS Teams video interview – Panel (45 minutes)
• 2nd round possible in-person interview – Panel (45 minutes)
• Team will assess the candidate’s soft skills and technical skills with ServiceNow.