Jr. Technical Help Desk Specialist (Spanish Mandatory) to provide technical assistance to computer system users for a large banking client - 31600

Jr. Technical Help Desk Specialist (Spanish Mandatory) to provide technical assistance to computer system users for a large banking client - 31600

Location: Scarborough 4 - 2 weeks training onsite and then Hybrid work model – 2 days onsite per month

Contract Duration: 6 months

Extension: Yes, possibility of extension

FTE: Possible (based on performance + vacancy)

Schedule Hours: Monday Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift rotation every 6 weeks - 12 pm - 8 pm shift

Typical Day in Role:

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level

- Troubleshooting customer concerns over inbound phone calls

- Enter commands and observe system functioning to verify correct operations and detect errors.

- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Must Haves:

• 1 year Experience as Technical Help Desk
• Fluent English/Spanish- Mandatory (no exceptions)
• 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.

Nice to Have

• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience

1 round of interview over video conference – 1 hour