Jr Web Order Desk Representative to intake orders in person and from the online ordering system

Job Type: Contract
Positions to fill: 1
Start Date: Jun 01, 2023
Job End Date: Dec 01, 2023
Pay Rate: Hourly: Negotiable
Job ID: 130106
Location: Toronto
Order Desk Representative
5 days on site (351 Spinnaker Way, Concord)
Lovech ltd is manufacturer of custom cabinetry components as well as a provider of customer CNC cutting services. We specialize in the manufacturing of MDF and slab cabinet doors, cabinetry box and drawer box components, PET miter-folding as well as fully customizable and niche product cutting.
We operate primarily on a business-to-business model and work with cabinetry companies, store fixtures suppliers, builders, designers and those requiring our custom CNC cutting services. Lovech ltd currently has 3-4 order desk representatives whose responsibilities include the following;
Intake new orders via drop off and email submissions. Guide customers in filling out order forms if required.
For standard door orders; input or copy the dimensions into our standardized excel forms (if applicable) to generate pricing and quote for customer.
Communicate with the customers regarding any additional information you may require to fulfill their quotation.
Email customer order confirmation and quote for review
If order is confirmed, proceed to log new order information and product required paperwork.
Submit orders to CNC CAD programmers to fulfill the programming and file generation. You will find yourself working alongside programmers and operators as communication about custom orders may be required. 
Arrange third party shipping if requested.
This new position of “Web Order Desk Representative” is an extension of our existing Order Desk Representative, but whose primary focus will be to intake orders from our new online ordering system.
Our online order system will be launching soon, and in the meantime, we wish to utilize it internally in order to test the system and learn to integrate this new ordering stream into our practices. Candidates must have the following skills;
Must Haves
  • General proficiency in computers and technology
  • Intermediate+ knowledge of excel, word, adobe acrobat
  • Comfortable with basic-intermediate math understanding and knowledge
  • Understanding of metric and imperial dimensions
Nice To Have
  • Design, engineering, construction or woodworking knowledge or background not required, but a big plus
  • AutoCAD or CAD software knowledge a big plus, not required
  • Ability to read architectural drawings a big plus, not required