Junior Bilingual Customer Service Representative to complete transactions and resolve issues quickly and efficiently - 44355
Job Type: Contract
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Aug 07, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126916
Location: Montreal
Our valued Banking client is actively seeking a Junior Bilingual Customer Service Representative to complete transactions and resolve issues quickly and efficiently.
Initial 6-month contract, working hybrid in Montreal.
Responsibilities
Nice-to-Have Skills
Initial 6-month contract, working hybrid in Montreal.
Responsibilities
- Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
- Build and maintain positive relationships with customers by providing efficient and professional customer service
- Be a second level escalation point for handling more complex issues
- Be a referral point for signing authority and approvals
- Deliver fair outcomes through orderly and transparent operation of financial markets
- Provide guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
- Provide operational and administrative support to the Personal Financial Services business.
- Safeguard the bank by identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
- 6+ months of customer service experience
- Excellent communication skills in French and English
- Experience in Microsoft Office
Nice-to-Have Skills
- Banking industry experience with financial products
