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Junior Bilingual Customer Service Representative to complete transactions and resolve issues quickly and efficiently - 44355

Job Type: Contract
Positions to fill: 1
Start Date: Feb 06, 2023
Job End Date: Aug 07, 2023
Pay Rate: Hourly: Negotiable
Job ID: 126916
Location: Montreal
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Our valued Banking client is actively seeking a Junior Bilingual Customer Service Representative to complete transactions and resolve issues quickly and efficiently.
 
Initial 6-month contract, working hybrid in Montreal.
 
Responsibilities
  • Identify and understand basic customer needs to complete transactions and resolve issues quickly and efficiently via telephone
  • Build and maintain positive relationships with customers by providing efficient and professional customer service
  • Be a second level escalation point for handling more complex issues
  • Be a referral point for signing authority and approvals
  • Deliver fair outcomes through orderly and transparent operation of financial markets
  • Provide guidance to Operations Risk and Administration Associates, Personal Bankers, and Premium Bankers.
  • Provide operational and administrative support to the Personal Financial Services business.
  • Safeguard the bank by identifying and effectively addressing topics including Money Laundering, terrorist financing, sanctions, complaint handling, and reputational risks
Must-Have Skills
  • 6+ months of customer service experience
  • Excellent communication skills in French and English
  • Experience in Microsoft Office
 
Nice-to-Have Skills
  • Banking industry experience with financial products