Junior Bilingual (Eng/Fr) Helpdesk Technician to provide assistance on computer software and hardware operation issues for large financial bank - 31262
Our client is looking for a Junior Bilingual (Eng/Fr) Helpdesk Technician to provide assistance on computer software and hardware operation issues for large financial bank - 3126
Location: Scarborough - 2 weeks training onsite and then hybrid work model – 2 days onsite per month
Duration: 6 months, possibility of extension
Schedule Hours: Monday Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift rotation every 6 weeks - 12 pm - 8 pm shift
Responsibilities:
The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.
- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
- Troubleshooting customer concerns over inbound phone calls
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Must Haves:
- Fluent English/French
- 1-2 Years Customer Service Experience
- 1-3 years of browser troubleshooting practices
- Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.
Nice to Have
- Previous Help Desk or Contact Center experience
- Technical Help Desk Experience