Junior Bilingual (Eng/Fr) Helpdesk Technician to provide assistance on computer software and hardware operation issues for large financial bank - 31262

Job Type: Contract
Positions to fill: 2
Start Date: Sep 11, 2023
Job End Date: Mar 10, 2024
Pay Rate: Hourly: Negotiable
Job ID: 132083
Location: Toronto
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Our client is looking for a Junior Bilingual (Eng/Fr) Helpdesk Technician to provide assistance on computer software and hardware operation issues for large financial bank - 3126


Location: Scarborough - 2 weeks training onsite and then hybrid work model – 2 days onsite per month

Duration: 6 months, possibility of extension

Schedule Hours: Monday Friday – Either 9:30 am 5:30 pm or 10:30-6:30 pm, late shift rotation every 6 weeks - 12 pm - 8 pm shift


Responsibilities:


The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.


  • Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
  • Troubleshooting customer concerns over inbound phone calls
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.


Must Haves:

  • Fluent English/French
  • 1-2 Years Customer Service Experience
  • 1-3 years of browser troubleshooting practices
  • Knowledge of computer software, such as configuration management software, desktop communications software, operating system software.


Nice to Have

  • Previous Help Desk or Contact Center experience
  • Technical Help Desk Experience