Junior Bilingual (French/English) Data Analyst to maintain performance of a Chatbot for a major banking client- 27043

Junior Bilingual (French/English) Data Analyst to maintain performance of a Chatbot for a major banking client- 27043

Location Address: Remote – Toronto
Contract Duration: 1 year (Possibility of Extension)
Hours: 37.5 Hours Per Week

Story Behind the Need:

• Business Group: Global AI & ML
• Project: The Data Analyst will be an integral part of maintaining the performance of the Chatbot. They will work with a team of Data Scientists, Data Engineers, and Product Owners to evaluate customer interactions with the Chatbot in order to measure the efficacy of the AI and augment training data where needed. The role will be responsible for maintaining both the English and French version of the Chatbot.

Typical Day in Role:

• Review customers’ conversations to validate chatbot’s performance and relevant trends
• Suggest and apply changes to conversational flows
• Triage and fix issues discovered through front and back-end testing
• Manage content in the content management system
• Ensure technical feasibility of suggested content changes and conversational flow designs
• Keep content documentation up-to-date
• Support data scientists with training-related tasks
• Analyzes performance of process activities, identifies problem areas, and presents findings in clear, concise charts, graphs, tables, or summaries
• Establishes standardized methods of recording, tracking and reporting on activity

Must-Have Skills:

• 1+ years of Data Analyst or related experience
• Bilingual – Fluent in English and French
• Familiarity with Chatbots or general concept of coding/software development
• Strong knowledge of Excel
• Experience with Google Cloud Platform – will be used for Dialogflow CX

Nice to Have Skills:

• Previous contact centre experience in financial institutions extremely preferred
• Previous Chatbot training experience
• Previous experience with Python

Education:

• University degree in any STEM discipline or related field

Candidate Review & Selection:

• 1st round – Data scientist and Product owner (1.5 hours)
• 2nd round – Hiring manager or VP (45 mins)

*After the initial interview, the candidate will be given a take-home assignment to complete. The assignment will assess their understanding of Chatbots and ability to speak French fluently.*