Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues for a crown corporation client

Job Type: Contract
Positions to fill: 1
Start Date: Jan 03, 2024
Job End Date: Jan 02, 2026
Pay Rate: Hourly: Negotiable
Job ID: 133108
Location: Calgary, Edmonton, Vancouver
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Our valued crown corporation client is seeking a Junior Bilingual Service Desk Analyst to provide first-level support for hardware and software issues.


Initial 2-year contract in Calgary, AB with a strong possibility of extension to a total term of 3 years. Hybrid working schedule (10 days on-site per month in Calgary). 7.5 hours/day, Monday to Friday.


As the successful candidate you will provide bilingual first and second level support on technical issues on-site, by phone/MS Teams and email to internal clients and external Financial Institutions.


Responsibilities:

  • Provide first-level investigation and diagnosis for hardware and software issues;
  • Log all user interactions (incoming and outgoing) into the call-management system;
  • Install, move or set up, and provide ongoing support and troubleshooting assistance to all employees for desktop, laptop and/or peripherals;
  • Provide deskside support for calls that cannot be resolved over the telephone or via remote management;
  • Deliver the highest quality of customer service to the users within service levels
  • Participate in the creation and ongoing maintenance of a knowledge base on technical issues.


Must-Have Skills

  • Relevant experience working in an IT service desk or operational environment
  • Advanced verbal and written communication skills in both English & French