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Junior Business Analyst to support business process resdesign and continuous improvement using Adult Education Learning Principals for our Major Insurance Client - 10380

Job Type: Contract
Positions to fill: 1
Start Date: Dec 12, 2022
Job End Date: Jan 30, 2024
Pay Rate: Hourly: Negotiable
Job ID: 125577
Location: Toronto
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Junior Business Analyst to support business process resdesign and continuous improvement using Adult Education Learning Principals for our Major Insurance Client - 10380
Duration: 12 months contract, high chance of extension
Location: Ontario - Remote
Hours: 37.5


Job Description: 
Reporting to the Manager of Learning & Knowledge Management, the Process Design Analyst (PDA) is involved in small to medium process reviews, applying skills and expertise in business process redesign, continuous improvement and assisting with the implementation of the proposed changes along with updating and maintaining documentation on the knowledge management platform.

Process Analysis, Documentation and Project Support:
  • Provide process review and support on small to medium sized initiatives, providing expertise in process redesign and assisting with the management of supporting procedures.
  • Document clearly and communicate new processes by working directly with Learning, business partner leaders, and subject matter experts in various internal Manulife departments.
  • Identify, assess, and escalate risks and impacts to business partner leaders.
  • Collaborate and work effectively with business teams to evaluate existing processes, research and recommend streamlining or re-engineering opportunities that would optimize their efficiencies both within the team and with other business units.
  • Administer and maintain process and procedural documentation on a knowledge management system ensuring standardization and alignment with the organizations knowledge management standards and strategy.
  • Manage intake tool for documentation (triage of incoming requests, providing timely responses) 
  • Create and maintain procedure documentation in knowledge database in an efficient way to reduce duplication and effort.
  • Assess broad implications of changes on the business unit.
  • Enable  business partners teams to respond to workflow/process issues on a more proactive basis.
  • Ensure that business partners teams have consistent, well documented processes across each system/location, thereby reducing training times, number of errors and client impact.
Must Have:
  • 2-3 years as a Business Analyst with knowledge and understanding of process design, workflow analysis, and project documentation.
  • Familiar with Adult Education Learning principles.