Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French) to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974, 48027
Job Type: Contract
Positions to fill: 1
Start Date: Aug 14, 2023
Job End Date: Jan 31, 2024
Pay Rate: Hourly: Negotiable
Job ID: 131635
Location: Vancouver
Our Financial sector client is looking for a Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974
Initial contract until Jan 31, 2024, Hyrbid 2-3 days/week in Vancouver
Must Have:
- 1 year Administrative experience with excellent communication skills
- Fluent in English and (Cantonese or Mandarin or French)
- Basic knowledge of MS Excel & Math (Ability to use Excel to complete a mortgage calculation such as to determine interest vs principle amounts of a mortgage payment.)
- Undergraduate degree
Nice to Have:
- Customer service experience within Banking
Responsibilities
- Perform routine task of handling inbound calls in a timely manner using skills gained through formal training and work experience. Understand and identify relevant queries / complaints of both new and existing customers. Support in providing right solutions using knowledge of established policies and procedures.
- Provide best possible service levels and customer relations by providing resolutions in a timely manner
- Handle new and existing customer inquiries effectively
- Need to understand relevant queries / complaints to be resolved through necessary research and available resource
- Resolve customer queries / complaints mainly by applying knowledge of established procedures and policies
- Maintain customer information and updates records and database for both existing and new customers
- Perform the routine task under moderate supervision within established procedures
- Act as an informal resource for colleagues with less experience
- Ensure individual key performance indicators are achieved