Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French) to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974, 48027

Job Type: Contract
Positions to fill: 1
Start Date: Aug 14, 2023
Job End Date: Jan 31, 2024
Pay Rate: Hourly: Negotiable
Job ID: 131635
Location: Vancouver
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Our Financial sector client is looking for a Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974


Initial contract until Jan 31, 2024, Hyrbid 2-3 days/week in Vancouver

Must Have:


  • 1 year Administrative experience with excellent communication skills
  • Fluent in English and (Cantonese or Mandarin or French)
  • Basic knowledge of MS Excel & Math (Ability to use Excel to complete a mortgage calculation such as to determine interest vs principle amounts of a mortgage payment.)
  • Undergraduate degree


Nice to Have:



  • Customer service experience within Banking


Responsibilities



  • Perform routine task of handling inbound calls in a timely manner using skills gained through formal training and work experience. Understand and identify relevant queries / complaints of both new and existing customers. Support in providing right solutions using knowledge of established policies and procedures.
  • Provide best possible service levels and customer relations by providing resolutions in a timely manner
  •  Handle new and existing customer inquiries effectively 
  • Need to understand relevant queries / complaints to be resolved through necessary research and available resource
  • Resolve customer queries / complaints mainly by applying knowledge of established procedures and policies 
  • Maintain customer information and updates records and database for both existing and new customers 
  • Perform the routine task under moderate supervision within established procedures
  • Act as an informal resource for colleagues with less experience 
  • Ensure individual key performance indicators are achieved