Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French) to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974, 48027

Our Financial sector client is looking for a Junior Contact Center Specialist - Fluent in English and (Cantonese or Mandarin or French to answer inbound calls, understand and identify relevant queries / complaints of both new and existing customers - 47784, 48027, 47974

Initial contract until Jan 31, 2024, Hyrbid 2-3 days/week in Vancouver

Must Have:

• 1 year Administrative experience with excellent communication skills
• Fluent in English and (Cantonese or Mandarin or French)
• Basic knowledge of MS Excel & Math (Ability to use Excel to complete a mortgage calculation such as to determine interest vs principle amounts of a mortgage payment.)
• Undergraduate degree

Nice to Have:

• Customer service experience within Banking

Responsibilities

• Perform routine task of handling inbound calls in a timely manner using skills gained through formal training and work experience. Understand and identify relevant queries / complaints of both new and existing customers. Support in providing right solutions using knowledge of established policies and procedures.
• Provide best possible service levels and customer relations by providing resolutions in a timely manner
•  Handle new and existing customer inquiries effectively 
• Need to understand relevant queries / complaints to be resolved through necessary research and available resource
• Resolve customer queries / complaints mainly by applying knowledge of established procedures and policies 
• Maintain customer information and updates records and database for both existing and new customers 
• Perform the routine task under moderate supervision within established procedures
• Act as an informal resource for colleagues with less experience 
• Ensure individual key performance indicators are achieved