Junior Desktop Analyst to Manage, & support end-user devices(onsite Edmonton)- RFR136

Our client is looking for a Junior Desktop Analyst to Manage, & support end-user devices (onsite Edmonton)- RFR136
 
Must have:

• Experience providing desktop hardware and software support to users
• Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
• Experience troubleshooting and managing file and print services
• Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
• CompTIA A+ or equivalent experience
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals

 
Nice to have:

• Meeting Room support experience would be an asset.
• Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.

 
Responsibilities:

• Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
• End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
• Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
• Image, deploy and configure new computers/laptops and install various software application
• Recording all inventory, incidents/service request ticket updates into our incident management system.