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Junior Desktop Analyst to Manage, & support end-user devices(onsite Edmonton)- RFR136

Job Type: Contract
Positions to fill: 1
Start Date: Jan 02, 2023
Job End Date: Jan 05, 2026
Pay Rate: Hourly: Negotiable
Job ID: 125452
Location: Edmonton
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Our client is looking for a Junior Desktop Analyst to Manage, & support end-user devices (onsite Edmonton)- RFR136
 
Must have:
  • Experience providing desktop hardware and software support to users
  • Experience administrating/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and Mac's, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
  • Experience troubleshooting and managing file and print services
  • Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
  • CompTIA A+ or equivalent experience
  • Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
 
Nice to have:
  • Meeting Room support experience would be an asset.
  • Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.
 
Responsibilities:
  • Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
  • End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
  • Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
  • Image, deploy and configure new computers/laptops and install various software application
  • Recording all inventory, incidents/service request ticket updates into our incident management system.