Junior Desktop Technician to provide technical support for a large number of end users (ONSITE IN GRAND PRAIRIE)

Our client is looking for a Junior Desktop Technician to provide technical support for a large number of end users (ONSITE IN GRAND PRAIRIE)

Must Have's:

• A+ Certification
• 3+ years of experience as a Desktop Engineer with Microsoft Windows Operating System
• Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
• Experience supporting Active Directory administration/troubleshooting
• Microsoft Office Support  

Position description: 

• Provide life-cycle device replacement support to our clients end users   
• Ensure all software, drivers, and printers are working properly for each deployment.   
• Update inventory records and work with Team Leads and Asset Management team   
• Ability to work on call after hours as required (when providing assistance to regular support teams)   
• Communicate effectively with multiple clients and co-workers  
• Able to communicate technical information to both technical and non-technical personnel  
• Escalate unresolved issues to management promptly  
• Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management. 
• Troubleshoot any unforeseen technical problems during these deployments. 
• Remove old devices, pack them, retrieve or ship them to specified locations.
• Update inventory records accordingly. 
• Ensure end user is satisfied with their new device, answering any questions they may have before leaving.

Nice to Have's:  

• Technical diploma or equivalent certification
• MCTS, MCITP, ITIL Certification 
• Experience working in corporate environment

Special Conditions:(Travel, work environment, physical demands, certificates, licenses etc.)   

• Valid drivers license  
• Ability to travel as required   
• Ability to work on call after hours as required   
• Ability to lift 50lbs (printers, desktop machines, etc.)