Junior Desktop Technician to provide technical support for a large number of end users (ONSITE IN GRAND PRAIRIE)

Job Type: Contract
Positions to fill: 1
Start Date: Dec 04, 2023
Job End Date: May 31, 2024
Pay Rate: Hourly: $ 24
Job ID: 133915
Location: Edmonton

Our client is looking for a Junior Desktop Technician to provide technical support for a large number of end users (ONSITE IN GRAND PRAIRIE)

Must Have's:

  • A+ Certification
  • 3+ years of experience as a Desktop Engineer with Microsoft Windows Operating System
  • Experience supporting and troubleshooting local area network (LAN) and VPN connectivity issues
  • Experience supporting Active Directory administration/troubleshooting
  • Microsoft Office Support  

Position description: 

  • Provide life-cycle device replacement support to our clients end users   
  • Ensure all software, drivers, and printers are working properly for each deployment.   
  • Update inventory records and work with Team Leads and Asset Management team   
  • Ability to work on call after hours as required (when providing assistance to regular support teams)   
  • Communicate effectively with multiple clients and co-workers  
  • Able to communicate technical information to both technical and non-technical personnel  
  • Escalate unresolved issues to management promptly  
  • Provide professional assistance by installing new desktop devices (laptops, desktops, tablets, etc.) to external clients as part of life-cycle management. 
  • Troubleshoot any unforeseen technical problems during these deployments. 
  • Remove old devices, pack them, retrieve or ship them to specified locations.
  • Update inventory records accordingly. 
  • Ensure end user is satisfied with their new device, answering any questions they may have before leaving.

Nice to Have's:  

  • Technical diploma or equivalent certification
  • MCTS, MCITP, ITIL Certification 
  • Experience working in corporate environment

Special Conditions:(Travel, work environment, physical demands, certificates, licenses etc.)   

  • Valid drivers license  
  • Ability to travel as required   
  • Ability to work on call after hours as required   
  • Ability to lift 50lbs (printers, desktop machines, etc.)