Junior Help Desk Specialists to provide on-site support for applications, desktop organization, and IT hardware.
Job Type: Contract
Positions to fill: 1
Start Date: Mar 13, 2023
Job End Date: Sep 30, 2023
Pay Rate: Hourly: Negotiable
Job ID: 127951
Location: Calgary, Edmonton
Our client is looking for a Junior Help Desk Specialists to provide on-site support for applications, desktop organization, and IT hardware.
Opportunity will start Full time and will move into a part time and/or on-call support.
Weekly hybrid model in Edmonton required
Must have:
Tasks include:
Opportunity will start Full time and will move into a part time and/or on-call support.
Weekly hybrid model in Edmonton required
Must have:
- Desktop, network and server / cloud setup and administration experience
- Troubleshoot common desktop and cloud applications (office 365, google suite of products).
- Ability to translate technical terms to nontechnical terms
- Capability to present on application usage
- Work on-site Edmonton on a part time basis
- Soft Skills: Hard working, strong communication, comfortable giving suggestions, flexible.
- Axiscare application knowledge
Tasks include:
- Create and teach client about common IT procedures, scanning documents, email usage, accessing network attached and cloud storage.
- Make recommendations on applications to support the business
- Setup active directory and create simple IAM procedures
- Make recommendations on hardware such as desktops, cellphones, and laptops.
- Setup and manage corporate cellphone, google, office 365 and other accounts.
- Desktop OS configuration including policies and upgrading.
- Setup remote assistance.
- Create policy for and perform data backup and disaster recovery planning.
- Setup and administer small office network.
- Create an easy-to-use organization system for client
- Move paper documents to the cloud
- Organize HR papers and documents
- Work directly with end-users to receive devices and determine what level of support is required for hardware and software