Junior Help Desk Specialists to provide on-site support for applications, desktop organization, and IT hardware.

Our client is looking for a Junior Help Desk Specialists to provide on-site support for applications, desktop organization, and IT hardware.

Opportunity will start Full time and will move into a part time and/or on-call support.
Weekly hybrid model in Edmonton required

Must have:

• Desktop, network and server / cloud setup and administration experience
• Troubleshoot common desktop and cloud applications (office 365, google suite of products).
• Ability to translate technical terms to nontechnical terms
• Capability to present on application usage
• Work on-site Edmonton on a part time basis
• Soft Skills: Hard working, strong communication, comfortable giving suggestions, flexible. 

Nice to have:

• Axiscare application knowledge

 
Tasks include:

• Create and teach client about common IT procedures, scanning documents, email usage, accessing network attached and cloud storage.
• Make recommendations on applications to support the business
• Setup active directory and create simple IAM procedures
• Make recommendations on hardware such as desktops, cellphones, and laptops.
• Setup and manage corporate cellphone, google, office 365 and other accounts.
• Desktop OS configuration including policies and upgrading.
• Setup remote assistance.
• Create policy for and perform data backup and disaster recovery planning.
• Setup and administer small office network.
• Create an easy-to-use organization system for client
• Move paper documents to the cloud
• Organize HR papers and documents
• Work directly with end-users to receive devices and determine what level of support is required for hardware and software