Junior Lending Officer - compliance with governing regulations, internal policies and procedures - 26849
Job Type: Contract
Positions to fill: 1
Start Date: Aug 15, 2022
Job End Date: Feb 14, 2023
Pay Rate: Hourly: Negotiable
Job ID: 121899
Location: Toronto
Lending Officer
Location: 90 Wynford Drive - Hybrid model - 2 days a month onsite
Training: 4-5 weeks onsite
Contract Duration: 6 months with possibility of extension
Schedule Hours: 12PM - 8PM
Responsibilities:
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Underwriting and administration of Retail Credit by:
o Reviewing and authorizing conditionally approved/declined applications for accuracy and consistency in all credit policies.
o Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer.
o Performing enhanced due diligence and adhering to full investigation as per KYC procedures
o Responding to correspondence concerning credit enquiries and problems from customers and branches.
o Validating identity of applicant using current and relevant processes
o Reporting fraud through proper channels when identified
o Recommendation to ACE when the application warrants an override to SAM/DRE credit decision
o Taking full responsibility for resolving all customer/branch inquiries, and de-escalating concerns/complaints.
Must Have Skills
- 2+ years of customer service experience and de-escalation skills
- Strong attention to detail
- Basic knowledge of Microsoft Excel
- Ability to multi-task efficiently
Nice-To-Have Skills:
- Previous experience in Financial industry
- Experience using Pega, MS Forms, AS-400
Education:
- Post-secondary education - asset but not required
Location: 90 Wynford Drive - Hybrid model - 2 days a month onsite
Training: 4-5 weeks onsite
Contract Duration: 6 months with possibility of extension
Schedule Hours: 12PM - 8PM
Responsibilities:
• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Underwriting and administration of Retail Credit by:
o Reviewing and authorizing conditionally approved/declined applications for accuracy and consistency in all credit policies.
o Conducting effective telephone communications in order to complete/conclude credit investigations while maintaining the confidentiality of the Bank and customer.
o Performing enhanced due diligence and adhering to full investigation as per KYC procedures
o Responding to correspondence concerning credit enquiries and problems from customers and branches.
o Validating identity of applicant using current and relevant processes
o Reporting fraud through proper channels when identified
o Recommendation to ACE when the application warrants an override to SAM/DRE credit decision
o Taking full responsibility for resolving all customer/branch inquiries, and de-escalating concerns/complaints.
Must Have Skills
- 2+ years of customer service experience and de-escalation skills
- Strong attention to detail
- Basic knowledge of Microsoft Excel
- Ability to multi-task efficiently
Nice-To-Have Skills:
- Previous experience in Financial industry
- Experience using Pega, MS Forms, AS-400
Education:
- Post-secondary education - asset but not required
