Junior Technical Support Analyst to provide 1st level support within a Microsoft Environment for our Retail client - Winnipeg
Job Type: Permanent
Positions to fill: 1
Start Date: Dec 01, 2022
Job End Date: Dec 01, 2022
Pay Rate: Salary: Negotiable
Job ID: 125351
Location: Winnipeg
Our retail client is looking for a Junior Technical Support Analyst to provide 1st level support within a Microsoft Environment
Permanent position in Winnipeg -
Must Have x
Permanent position in Winnipeg -
Must Have x
- 2+ years' experience in Technical Support, including imaging PC’s, networks, and network security concepts.
- Working knowledge of Windows operating systems, Microsoft Office application suite (O365), and Microsoft Active Directory.
- Basic knowledge of ITIL
- Basic understanding of Service Desk metrics/Ticketing System’s/SLA’s
- Provide first-level technical support virtually and in person, including basic end-user training on log-in, software, hardware, and internal security.
- Diagnose and troubleshoot end-user technical issues with a sense of urgency while escalating complex problems to the appropriate team members for resolution.
- Follow all standard operating procedures (SOP) through the effective use of the support software used by the team.
- Support PCs, Laptops, Printers, Cell/Desk Phones, and any other technology supported by the Operations Support team.
- Installation and support of software as required while maintaining an accurate hardware inventory using the assigned system
