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Intermediate Technical Writer to support the research and provide customer support for TV related products - 17963

Job Type: Contract
Positions to fill: 1
Start Date: Aug 15, 2022
Job End Date: Aug 14, 2023
Pay Rate: Hourly: Negotiable
Job ID: 122175
Location: Calgary, Edmonton, Vancouver, Victoria
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Our client is looking for an Intermediate Technical Writer to support the research and provide customer support for TV related products. 

Initially 12-month contract with chances of extension. Work remotely within BC and Alberta. 

Must have: 
  • Knowledge of TV landscape 
  • Strong Technical Writing Skills, ability to translate TV related terms into simple English
Nice to have: 
  • Experience with user research/market research
  • Experiences in data/quantitative analysis
  • Experience in marketing/advertising 

Responsibilities: 
  • Help create exceptional customer experiences and ensuring that each touchpoint of our customers’ journey is engaging, efficient and effective.
  • Work closely with user experience researchers, design teams, and product owners, you will aid in shaping and optimizing customer experience based on data and feedback we gather and analyze.
  • Develop customer facing content and communications across our TV ecosystem, related web portals and other customer touchpoints
  • Steward the consistent delivery of great end-to-end customer experiences across all touchpoints in the customer journey
  • Ensure each touchpoint across the customer journey is engaging, efficient, and effective
  • Champion opportunities and drive accountability across the organization for consistent customer experiences
  • Help organize and maintain a research repository