MLL-126-0523 Senior Systems Analyst to develop a major/critical incident response plan and associated processes for infrastructure and application security wthin a retail crown corporation environment (Remote)
Job Type: Contract
Positions to fill: 1
Start Date: Jun 01, 2023
Job End Date: Dec 31, 2023
Pay Rate: Hourly: Negotiable
Job ID: 130303
Location: Calgary, Edmonton, Halifax, London, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
MLL-126-0523 our client is seeking a Senior Systems Analyst to develop a major/critical incident response plan and associated processes for infrastructure and application security wthin a retail crown corporation environment (Remote)
Must Haves:
Must Haves:
- 7+ years of experience within IT Service Management
- 7+ years of experience with IT Infrastructure projects
- 7+ years of experience with Cyber Security projects
- ITIL V3 or 3rd party major incident management training or certification is required (more than ITIL Foundation is required)
- 5+ years of experience developing incident response and Cyber Security incident response playbooks and disaster record plans
- Develop a major/critical incident response plan and associated processes
- A major/critical incident is of high impact and can result in significant disruption to the business and is broader in scope than cyber security incidents. The plan, roles, processes should provide a means to:
- Classify a major incident
- Provide communication plans
- Assign the various roles for incident handling and stakeholder communication
- Include training and orientation for ITS staff involved in major incident response
- Include tabletop exercises to ensure team understands roles and responsibilities
- Incident response plan will need to integrate with service management, manager and on-call responsibilities, cybersecurity incident response playbooks and disaster record plan
- Plan needs to include steps that provide detection and notification, impact assessment, respond and recover, and follow-up
- Repeatable processes for root cause analysis/post incident review to generate actionable lessons learned and major incident plan process improvements
- Develop reference table material for roles, responsibilities, communications, stakeholder lists, post major incident review/lessons learned, and other associated processes
- Experience developing, documenting and establishing an IT major/critical incident response plan
- Experience in the execution, response, and management of IT systems major incidents