PART-TIME Senior Sales / Change Management Consultant to teach nurses tools to help improve home dialysis uptake by patients - 20231117GP - Nov 28 - 2
S.i. Systems enterprise public health client is seeking a PART TIME Senior Sales/ Customer Service / Change Management Consultant to teach nurses sales tools to help improve home dialysis uptake by patients.
Timeline of engagement: December- Feb 28th
We would be looking to bring the consultant on to our team in early February for 1 or 2, in person workshops (3 - 4 hours each, during work hours)
The goal is to be able to record this workshop and use it as a teaching tool in the future.
approx 10 hours a week - variable based on project needs
REMOTE except for in person sessions. Must be local and able to meet key stakeholders when required.
MUST HAVE SKILLS:
- In depth knowledge of customer service and sales skills
- Stakeholder engagement - you are well versed in dealing with a wide range of people. You do not need prior healthcare experience.
- LOCAL in Vancouver. You will be leading sessions to teach nurses "trigger words" and sales tools
The consultant would be required to have in depth knowledge of customer service + sales skills. In addition, we would like the consultant to be able to engage our staff and bring forward techniques and tools that they could adapt at the bedside + in a clinical setting.
Consultant: During question period, consultant can liaise with team to better understand project work. After consultant is hired, ongoing communication with Project Lead and other members of renal leadership team will be important to understand scope of work.
Project Scope: Home dialysis rates in Fraser South are ~10% lower than Fraser North and Fraser East. Work has been done to identify the barriers to why the rates are lower in the south. A recommendation that has come out our working group is to bring an expert into improve communication between staff and our renal patient population. Patients that start on in center dialysis with no previous education, can be overwhelmed and can have limited understanding of what is going on with their health. The conversations that our team members have with these patients are difficult but also necessary. Bringing in an expert into help train staff in having meaningful conversations, using impactful phrases and truly assessing patients on an individual level can help the transition to home modality be more desirable. The expectation is that, by using common sales techniques to introduce home modalities, while building a trusting relationship with patients, can help make patients more confident in making a decision to dialyze at home.
Objective: Bring on customer experience strategist/consultant to provide tools and resources to our staff to “sell” home dialysis to patients. Using trigger words/phrases, building trust and communicating effectively with these patients is important.
Timeline: Our goal is to have the first set of sessions completed in February.