Process Consultant - identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes - 59209-1

Job Type: Contract
Positions to fill: 1
Start Date: Oct 11, 2022
Job End Date: Apr 09, 2023
Pay Rate: Hourly: Negotiable
Job ID: 123474
Location: Toronto
Process Consultant, Frontline Platform Process Transformation
Request ID: 59209-1
Duration: 6 Months
Work location: 81 Bay 23rd Floor
· WFH? Currently Hybrid working model - Wednesday day in office.
GROUP INFORMATION: Looks at frontline platform process for the entire bank and see what they can do to improve these processes to provide smoother client experiences and cost savings.

The Process Consultant, Frontline Platform Process Transformation, is accountable for providing in-depth consultation based on business analysis, and executing initiatives and projects to support Frontline Platform Strategy & Enablement in Retail and Business Banking to achieve improvements in their overall business processes, Client Experience and Employee Capability.
The incumbent will assist in the identification of problems/resolutions, assessment of impact, effectiveness and feasibility of proposed changes, preparation of recommendations and communication for internal client meetings at various levels.
The scope may include working with multi-functional teams to develop insights, execute and complete selected short or medium term (60d / 90d / 120d) improvement projects or programs focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales. The role will work with stakeholders at all levels in the organization from senior business-unit leaders and corporate management through channel levels. Expectations would include a hands-on teamwork approach to solving problems, planning, managing change and people related to all aspects of the business improvement initiatives.

· Support projects of a moderate level of complexity or lead minor initiatives to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations;
· Research opportunities and provide meaningful and actionable insights to deliver an improved client and frontline experience;
· Provide advice and guidance to management and client groups, in dealing with issues of a transactional nature;
· Participate in other projects to represent the area of specialization and provide input into the development and implementation of programs designed to improve end-to-end processes;
Must Haves:

· 5+ process engineering experience with either Lean, Six Sigma, or Client Experience approaches
· University degree or post-secondary diploma/certificate in Business, Engineering, Information Systems & Accounting
· Understanding of Retail and Business Banking businesses, products and functions
· Knowledge of people change management concepts
· Knowledge of customer segmentation strategies and implications
· Knowledge of approaches, tools, techniques for recognizing, anticipating and resolving organizational, operational or process problems.
Nice to have:
· Knowledge of call centers, back office and/or branch processing environments
· Past experience in delivering projects in Agile environment
· Knowledge of frontline banking platforms