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(Remote) Senior Desktop Support Manager to sustain a team-focused environment and enable team members to develop and maintain a high performing team in the insurance industry.  

Job Type: Permanent
Positions to fill: 1
Start Date: Nov 14, 2022
Job End Date: Nov 14, 2022
Pay Rate: Salary: Negotiable
Job ID: 125016
Location: Calgary, Edmonton, Halifax, Montreal, Ottawa, Regina, Toronto, Vancouver, Victoria, Winnipeg
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Our client is looking for a (Remote) Senior Desktop Support Manager to sustain a team-focused environment and enable team members to develop and maintain a high performing team in the insurance industry.
 

Must Have
  • 3+ years of leadership experience managing technical teams in the IT industry
  • Demonstrated experience managing a desktop support team
  • Experience with Active Directory and VMWare  
  • Working in a Windows environment
  • Highly adaptable and able to operate in a rapidly changing environment.
  • A bachelor’s degree or diploma in Computer Science or related technical discipline
 
Nice to Have
  • Working in the insurance industry
  • Microsoft Endpoint Manager (MEM)
  • Experience in a Dynamics 365 environment
 
Responsibilities
  • Lead and inspire a team of Help Desk Technicians to deliver high-quality solutions every day.
  • Adopt industry standard best practices; look for improvements in the existing processes.
  • Oversee work allocation and day-to-day operations for the Desktop Computing team.
  • Create a positive working environment for the team, which inspires high productivity and cohesive teamwork.
  • Recruit, train, mentor, and coach team members in partnership with the Manager of Desktop Computing, with an end goal of retaining a work force of the highest quality for both the team and our organization.
  • Demonstrate commitment to performance management and staff development through annual performance reviews, career development and training plans for team members.
  • Ensure the team is delivering highly valued and trusted services to our customers.
  • Communicate effectively with all levels within the organization on a regular basis.
  • Introduce and enforce quality control standards.
  • Provide leadership to internal improvement projects.