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Remote Technical Writer to write, review and coordinate living documents for operational and user support materials for the Ontario Health Data Platform

Job Type: Contract
Positions to fill: 1
Start Date: Feb 27, 2023
Job End Date: Sep 01, 2023
Pay Rate: Daily: Negotiable
Job ID: 126919
Location: Ottawa, Toronto
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Remote Technical Writer to write, review and coordinate living documents for operational and user support materials for the Ontario Health Data Platform
 
Contract: Feb 27th, 2023 to Sept 1st 2023 (+ extensions)
Hours: 35 per week, 8.30 to 4.30
Location: Remote
 
*will be required to use own equipment*
 
Project overview
  • Provide technical writing support to advance the projects strategic and tactical interests of the Ontario Health Data Platform.
  • Write, review and coordinate living documents regarding operational and user support materials.
  • Maintain a high degree of technical knowledge and collaborations with all partners to ensure effective and up to date communication.
  • Bring coordination, collaborations, and technical knowledge to the development of the policy and procedures when it pertains to the Ontario Health Data platform.
  • Work closely with the technical lead and platform engineers to obtain in-depth technical comprehension of functionality and descriptions.
  • Reporting to the Technical Lead and with a dotted line to the Associate Director, Technology and Operations you will work with a team of project resources to deliver:
    • 1. advance the projects strategic and tactical interests through the production of professional, effective, and technical-oriented documentation, diagrams, policies, and procedures.
    • 2. Coordinate, write, and reviewing living documents regarding operational and user support materials.
 
Deliverables and Objectives
  • Coordinate, write and review documentation, including process and user documents.
  • Coordinate, write and review Visio diagrams, including network diagrams, data-flow diagrams, activity diagrams and event-driven process chains.
  • Maintain a high degree of knowledge/expertise in the use of computer operating systems, software applications, computer networking, and other aspects of information technology.
  • Update, share and communicate updated version of documents.
  • Prepare, equip and support individuals to successfully adopt change management in order to drive organizational success and outcomes.
  • Prepare reports in support of Regulatory Compliance activities
  • Perform background preparation, fact-checking and translation of technical information into accurate text that is understandable, readable, and appropriate to the audience and medium.
  • Review and edit documents to correct for structure, grammar, style, and persuasiveness.
  • Provide project management support, including meeting minutes.
  • Contribute to data collection processes with relations to the OHDP platform
  • Very strong analytical and problem-solving / troubleshooting skills to understand problems or assist in systems design / development as well as research solutions for problems that may have no readily available support.
  • Effective interpersonal and communication (verbal and written) skills to interact with both technical and non-technical staff and clients at all levels.
 
Must have:
  • 5 years exp as a technical writer (experience with preparation of individual and multi-author technical documents in a university or public sector environment is preferred)
  • Proficiency at written document and procedures
 
Nice to have:
  • Experience in a research-driven academic environment
  • University degree in Engineering or Technical communications, English or a related field.