Senior Business Analyst (10+ years) to analyze business processes and make recommendations on the adoption of ServiceNow modules

Our Public Sector client requires a Senior Business Analyst (10+ years) to analyze business processes and make recommendations on the adoption of ServiceNow modules.

Responsibilities to Include:

• Work with internal stakeholders to analyze ITSM business processes and elicit requirements for automation. Respectively, make recommendations on the adoption of ServiceNow modules to automate processes.
• Analyze ServiceNow modules to understand capabilities and efficiencies, and identify opportunties for user adoption
• Document current, and future state business processes
• Support the development of an ITSM Strategy which provides the following areas: incident management, problem management, change management, configuration management, etc.

Must Haves:

• 2+ experience supporting the implementation of ITSM Solutions (focused on incident management and change management)
• 3+ years of Government Experience (including Federal, Provincial, and Crown Corporation)
• An IIBA Certification, or a PMI/PBA Certification, or a Business Analysis Masters Certificate 
• Experience documenting business processes using Business Process Modelling Notation (BPMN)

Nice to Haves:

• Experience working with ServiceNow
• Scrum/Agile certification
• Bilingual (French and English)