Senior Business Analyst (10+ years) to analyze business processes and make recommendations on the adoption of ServiceNow modules

Job Type: Contract
Positions to fill: 1
Start Date: Dec 04, 2023
Job End Date: Mar 31, 2024
Pay Rate: Daily: Negotiable
Job ID: 133851
Location: Ottawa
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Our Public Sector client requires a Senior Business Analyst (10+ years) to analyze business processes and make recommendations on the adoption of ServiceNow modules.


Responsibilities to Include:

  • Work with internal stakeholders to analyze ITSM business processes and elicit requirements for automation. Respectively, make recommendations on the adoption of ServiceNow modules to automate processes.
  • Analyze ServiceNow modules to understand capabilities and efficiencies, and identify opportunties for user adoption
  • Document current, and future state business processes
  • Support the development of an ITSM Strategy which provides the following areas: incident management, problem management, change management, configuration management, etc.


Must Haves:

  • 2+ experience supporting the implementation of ITSM Solutions (focused on incident management and change management)
  • 3+ years of Government Experience (including Federal, Provincial, and Crown Corporation)
  • An IIBA Certification, or a PMI/PBA Certification, or a Business Analysis Masters Certificate 
  • Experience documenting business processes using Business Process Modelling Notation (BPMN)


Nice to Haves:

  • Experience working with ServiceNow
  • Scrum/Agile certification
  • Bilingual (French and English)