Senior Business Analyst required for ITSM project (2022-033)

Job Type: Contract
Positions to fill: 1
Start Date: Jul 15, 2022
Job End Date: Jan 15, 2023
Pay Rate: Hourly: Negotiable
Job ID: 120918
Location: Toronto
 Our GTA based, Municipal Government client requires a Senior Business Analyst to help support their ITSM project.


This project goal is to implement a solution that provides industry best practices for ITSM. The solution will support processes related to: Service Request Management, Service Level Management, Incident Management, Problem Management, Change Management, Configuration Management, Software and Hardware Asset Management.
Specifically, the project has the following main objectives:
  • Move to a complete and accurate database where efficient audit and control capabilities can be enabled.
  • Incident Management where the user community can create tickets.
  • Service Catalog with intuitive functions for Incident and Requests.
  • Ability to discover hardware, software and licenses.
  • University degree or college diploma in a related field (e.g. - Computer Science, Information System, Engineering) or equivalent experience
  • Minimum 10 years of professional experience as a Business Analyst, Business/Systems Analyst, and/or Business Architect
  • Extensive knowledge and experience in ITSM solutions, asset management solutions and business process reengineering
  • Developing use cases and validating test cases including plans, presentations and solution implementation 
  • ITIL, CBAP, PBA, Scrum Master and/or PMP certification
  • Public Service and Transit experience