Senior Business Analyst required for ITSM project (2022-033)

 Our GTA based, Municipal Government client requires a Senior Business Analyst to help support their ITSM project.

ROLE:

This project goal is to implement a solution that provides industry best practices for ITSM. The solution will support processes related to: Service Request Management, Service Level Management, Incident Management, Problem Management, Change Management, Configuration Management, Software and Hardware Asset Management.
 
Specifically, the project has the following main objectives:

• Move to a complete and accurate database where efficient audit and control capabilities can be enabled.
• Incident Management where the user community can create tickets.
• Service Catalog with intuitive functions for Incident and Requests.
• Ability to discover hardware, software and licenses.

MUST HAVE:

• University degree or college diploma in a related field (e.g. - Computer Science, Information System, Engineering) or equivalent experience
• Minimum 10 years of professional experience as a Business Analyst, Business/Systems Analyst, and/or Business Architect
• Extensive knowledge and experience in ITSM solutions, asset management solutions and business process reengineering
• Developing use cases and validating test cases including plans, presentations and solution implementation 

NICE TO HAVE:

• ITIL, CBAP, PBA, Scrum Master and/or PMP certification
• Public Service and Transit experience